Check-in was average. Key didn't work when we returned to our room on the second night. Was told that they had been having trouble with the key cards but didn't offer any information on if and when it would be fixed. Let them know how inconvenient it was to get all the way up to our room, just to have to come back down to get the key reactivated. Employee seemed unfazed by this. He didn't even offer an apology for the inconvenience. Just excuses....