The staff was very friendly and nice. The bedroom was standard, and the beds were comfortable. However, the ice machine on our floor was broken the entire time, so we had to go to the floor above us. Our phone's preset buttons to call the front desk, room service, etc, were also not correct.
I also paid extra for the lakeside view, but we were on the ninth floor (still a nice view, but another guest made fun of us for only being on the ninth. Thanks, guy), and our window was extremely dirty. So much so, my phone had a hard time focusing on the view when trying to take a photo (see attached)