2/10 แย่
20 พ.ค. 2025
WORST HOTEL AND STAFF EVER!!
I will never stay at this hotel again and will not recommend it to any family nor friends! Reported plumbing problems including a plugged tub drain that was not fixed. On our 2nd night our room door would not lock. We were told that there was no one to fix it until the next morning. Woke up to police knocking on the neighboring door early in the morning. The front desk clerk was VERY rude and hung up on me when I explained that I did not feel safe staying in a room that does not have a locking door. Her only response was “we are overbooked and cannot move you” then hung up as I was speaking to her. After all of this they refused even hotels.com request for at least a partial refund. It is obvious that this hotel’s ONLY concern is the money and not the safety and comfort of their guests!! Truly the WORST hotel and experience EVER!!
Evangelina
Evangelina, ทริปกับครอบครัว 3 คืน
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