2/10 แย่
10 ก.ย. 2025
Don't ever make a mistake
What an awful manager this place has. I accidently booked the room for the wrong dates. I IMMEDIATELY sent a message the second it was booked. Within 5 minutes of the booking. Asking for it to be canceled. I needed the room for later in the month. No response. I call the hotel in the next 30 minutes after not hearing back anything at all. They cant do anything about it because its through a 3rd party booking website. I call hotels.com, they cant reach the property manager. So they say they will email me with an update. I get an email later on saying the property manager said no refunds even though i contacted them immediately after booking and never checking in to the room. What asinine behavior and poor customer service. I will not be ever staying at this hotel nor any other through hotels.com. learned my lesson. Maybe treat your customer base better? Maybe be a better human being and not suck the life out of people even when they make mistakes?
Ashley
Ashley, ทริป 1 คืน
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