โรงแรมเบสท์เวสเทิร์นพลัส บลูมิงตัน

Awful service!!

At check in I said I wanted to use my card for the deposit and pay for the room in cash, I signed the items they needed and asked about paying and the lady at the front desk said oh we don't accept cash thought you meant your card cause it's a debit card and that's really just cash.

Kayla, ทริปกับครอบครัว 2 คืน, 8 เม.ย. 2022

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Short staff

Check in was slow but fine. The hotel itself was clean but our pull out sofa had dirty sheets on them. Called for new ones and got them right away. Pool was absolutely freezing! And hot tub broke on our last day. Due to covid restrictions, rooms were not cleaned daily which was fine but when I asked for new bath towels they said they had none only pool towels. But no pool towels by the pool you had to ask front desk for them. Free breakfast was a joke. It’s from 6am-9am only and first day we went down at 8am all the food was gone and nothing was restocked. They said the chef had left for the morning already. Didn’t explain why no one could restock the dry foods or coffee! Idk we got a suite which was nice and big space for a family of 4 but very expensive and not worth money my opinion. Also at Check out I asked for a receipt and the lady was on cell phone and rolled her eyes at me for interpreting her personal call. We won’t be returning.

Kellii, ทริปกับครอบครัว 4 คืน, 27 มี.ค. 2022

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It was okay, the pool area was spacious but the pool was cold. Our room was clean but needed attention. The toilet was leaking, there was one garbage can with no bag…lots of little things that made the stay just okay.

Melissa, ทริปกับครอบครัว 3 คืน, 26 มี.ค. 2022

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Family trip

We had a great time! Beds were comfy, showers were hot, room was clean!

ทริปกับครอบครัว 1 คืน, 25 มี.ค. 2022

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Be aware..not a friendly staff!!!

Front desk staff including assistant manager and general manager was not kind, tried to fool customers and made false promises and not followed up on any. Room service was not provided at all for 3 nights stay. Said due to covid housekeeping will not be provided, when there was NO OTHER PRECAUTIONS were taken, not even single person including staff wear mask or no hand sanitizer available. ONLY HOUSEKEEPING AFFECTED BY COVID. owner tried to save money. Hotel lobby was very dirty, trash in the hallway and by swimming pool. No one cares to clean it up. We asked for bath towels as they didn't provide next morning. Front desk tried to give us swimming pool towel claiming 'we use this as bath towels'. When i tried to explains that these are small pool towels not bath towels. Assistant manager told me with sarcasm in voice that they will give me only those and i can leave if i don't want. General manager came and promised me he will give me bath towels in few hours as they are in laundry, but he NEVER gave us any towels until next morning i asked housekeeper to give us from theri cart. 😡😡 we were upset they all lied and tried to make us fool. Shame on them. We always stayed at high end hotels, but never had this rude experience. The only good thing was their swimming pool that kids loved. Rooms were small. Bathroom was very tiny and congested and old. You can see cracks all around. This hotel needs renovation and more friendly and HONEST staff. Hotels.com needs to something.

ทริปกับครอบครัว 3 คืน, 11 มี.ค. 2022

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Meh

The room wasn’t quite clean. The bed seemed fine but the shower had a hair in it, and when we were packing up to leave my son found a Skittle on the floor. We didn't bring Skittles. Not enough usually standard items in the room. There was a single tiny shampoo, no washcloths, and 2 sugars for the coffee, total. The waterpark was the saving grace as without it this would have been more disappointing.

David, ทริปกับครอบครัว 2 คืน, 28 ก.พ. 2022

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Disappointing for the price

It was just completely overbooked and overpriced. It was over $100 more per night than any other hotel but it had a kiddie pool so I went with it. There were so many people in the pool we could barely fit. The pool area was dirty as were the carpets. There was gum stuck to the carpet under the table in our room which was gross. The water in the bathroom was lukewarm at best. It was just extremely disappointing for the price.

Heather, ทริปกับครอบครัว 1 คืน, 26 ก.พ. 2022

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Dissatisfied

Megan, ทริป 2 คืน, 18 ก.พ. 2022

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OK - busy weekend

You could tell they were short staffed for the holiday weekend. Room was dirty - stains on the floor - dusty - sink was broken - hot tub was closed - not worth the upgrade to a suite room. Hotel was short new towels all weekend - stayed for 3 nights - hung sign to turn down room each day but house keeping never came.

ทริปกับครอบครัว 3 คืน, 18 ก.พ. 2022

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We were there over the weekend and it was chaos. There were a lot of kid celebrations and that's just fine. But Sunday Morning the pool area was filthy-garbage stacked on overflowing garbage cans. One of the groups had thrown candy and candy wrappers EVERYWHERE! There were no clean pool towels. I get the staff shortages but at minimum you would think the pool area would be cleaned overnight. For the price we paid for the room I would have hoped for a better experience. Last place I would ever recommend for a weekend night get away!

Sheila, ทริปกับครอบครัว 1 คืน, 12 ก.พ. 2022

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