ฮิลตัน ย่านการเงินซานฟรานซิสโก, ซานฟรานซิสโก

Great service throughout

Very cold and wet in the city for my 2 day trip, my first nite was not a problem but the second day my room heater was not working properly. I let the front desk know about the problem around 8 pm, I told the young man that I would be leaving the hotel for about 3 hours. I was told A technician will be available to look into the problem while I was gone . However on my returned about 11:15 PM the situation was not resolved , I called the front desk again and someone was sent to my room around 11:40 PM . The technician suggested that he needed to replace the unit, I could either stay in the room or move to another room, I chose to move into another room since replacing the unit was going to take I thought up to two hours . The technician on duty was pleasant and sincere but moving to another room at midnight is not something no one wants to do, especially if this matter could’ve been taken care of before I return to the room . This matter should have been resolved before I left the hotel, it only took the technician 10 minutes to determine what needed to be done ! The room I transferred to was not as good as the original room. The technician gave me a free breakfast coupon but I really feel this is very insufficient for the inconvenience I was spacey , plus this should have been a priority earlier in the evening! Upon checkout, I explain my dissatisfaction but because the room was paid for by a third-party already, she didn’t care about my Inconvenience ! 😠🙁

Our stay was very nice. Hotel staff are friendly and helpful and the hotel itself is great!

Chose this hotel based on location. Very convenient for Muir Woods (30 min drive) and Palomarin Trail (1.4 hour drive). On the weekend there is free street parking nearby, just need to hunt for it. The room didn’t come with a fridge, but when I called down to housekeeping they brought one up right away. Check in and out was quick and painless. The elevator was a bit slow and the walls were pretty thin, so we could hear everything the room next door was saying.

This Hilton Hotel was excellent and if I had the choice is definitely stay here again. Very clean, comfortable, and beautiful. My only complaint was that I was placed in room 2300 which is adjacent to the 23rd elevator, so I could hear the elevator running all night, which gave me restless sleep. Next time, I would ask them for a room as far from the elevator for some peace and rest. Other than that, it was a dream staying here.