My wife and I stayed for one night and there is literally nothing that could have been done to make the stay better. After contacting a reservation agent a few days in advance about an earlier check-in time, we were able to check-in a couple of hours early since our flight was arriving in the morning. The agent informed us that this was not guaranteed but they made every effort to accommodate us and thankfully the room was ready. This made a massive difference in our trip and experience at the hotel. I would not have faulted them if the room was not ready, but the extra effort was noticed and much appreciated.
The check-in process was quick and easy. The room was clean, visually attractive, modern, and comfortable. There was complimentary water and snacks provided in the room and the bed was great. After checking out, the front desk held our bags until we could retrieve them after the London Marathon.
Every staff member that we spoke to was pleasant and helpful. To sum it all up, the experience and stay were 10/10 and we will definitely plan to stay here upon our next visit to London.