We just came back from our holiday having spent 12 nights in this hotel. Hotel is located 500 metres away from Kata beach which is very much walkable however the hotel provides free shuttle bus twice a day. Location is very much in the centre of busy and crowded Kata town but as soon as you turn into the hotel grounds it feels tranquil and peaceful. Room was very spacious, breakfast excellent; there is something for everyone. There is a gym, kids playroom and spa in the hotel. Swimming pool area is very nice, clean with plenty of sun lounges available and with very few guests being around. Pool bar serves food and drinks with happy hour 17.00 - 19.00. The only negative for me ( but it is a personal preference) the water in the pool is really cold.
For me the best part of this hotel is its staff: without them and their hard work none of the above would be possible. Yes, some may say that their English is not good enough but they are doing their best to please everyone. And everything is done with Thai warmth and smile. Remember, Thailand is their country so showing them respect and appreciation for what they do is all what they all need. There are so many positives about this hotel that little mistakes should be forgotten.
Well done Aurico team, keep smiling :-)