โรงแรมไดอิวา รอยเนต โอซาก้า-ชินไซบาชิ, โอซาก้า

Location, cleanliness and price was great.Staff was polite and friendly.Booked 4 rooms for the group of 14 family members.The rate was the lowest within the same vicinity.

Good location, and very good for the price

Some of the front desk staff were not helpful.

Room is bit small but it's like that everywhere in Japan. The location is the best feature for this place. You walk downstairs and all the shops are there. Within 5-7 mins walk to the station so not too bad. I would probably stay here again

The staff of front desk was very rude. When we found we mistakenly booked the room twice on booking.com and Rakuten, she didn’t tell me what to do with my booking with Rakuten and said I couldn’t cancel it by myself and neither she. Then I cancelled the booking myself and when I was going to my room, she went out from the counter and stopped me leaving requesting me to pay for the cancellation fee immediately. I was shocked and I told her I would come back later to pay for the charges as I was going out for dinner soon. Then she asked me to provide the exact time of returning and she even called me when I was having dinner. I think that’s very rude and I planned to pay that day and I won’t escape or avoid charges at the timing of checking out later. I will never stay this hotel again. She was speaking Japanese and I could understand Japanese. I could not feel her respect at all.