เดอะเวสทิน ซินซินแนติ, ซินซินนาติ

after checkin rm keys didnt work had to get another rm scanner needed batteries kept getting call to our rm never switch us in system parking kiosk never worked

Overall a good stay, however our bed sheets were dirty, the staff once called promptly brought new sheets. But this never should of happened.

This hotel was extremely clean, the bed was very comfortable, and the stay was very pleasant. We checked in late around midnight and the process was extremely efficient. They have Covid safety precautions as well and we felt very safe the entire stay.

The trip was good and the Hotel is nice. I will say that this Hotel is Pet friendly and they stay free which is awesome, however, there is nowhere within several blocks to take them to potty. I asked the lady at the front desk and she had no idea where to take them. You can walk several blocks to parks but at late night hours the parks are closed and a bit scary. The parking garage they mention does not belong to Westin and when we arrived at 2am the parking garage there was full. We had to go back and forth trying to figure out where we were supposed to park for 3 days. They did allow us to park out where you check in for the remainder of the night, finally got settled about 4:00am between parking & potty search but they starting calling at 7am for us to move the car. That was not good

It was a terrible experience. It smelled like smoke, bed was not made, none of the staff was wearing a mask. We moved to another hotel. Horrible hotel and worst experience.

The hotel is very dated. Expected a lot more from a Westin! The front desk clerk had zero personality and hard to interact with. The bed was terrible, park was a hot mess! There were black hairs in the bathroom. The shower didn’t work right, tun was slow to drain. The tv controller worked when it wanted too and the signage to find the hotel was a bit difficult. Will look elsewhere next time. Good luck!

Hotels.com advertises free parking, it was $18/day. The linen was dirty. Has to buy a blanket due to dirtiness of the comforter. Pillows were stained and old.

Hotel was great but I did not recieve a deluxe room and I also paid for breakfast for 2 and I did not receive they stated everything is ALA CARTE

I cannot complain about the front desk staff, they were nothing but professional, kind, helpful and courteous. It’s the condition of the hotel itself. I loved staying at the Westin, was always a special treat but the place is falling apart.