Located near a train station, Novotel Viña del Mar is a great choice for a stay in Vina del Mar. Guests can indulge in massages, and Veranda serves breakfast, lunch, and dinner. An outdoor pool, a bar/lounge, and a fitness center are other highlights. Fellow travelers love the helpful staff.
Languages
English, Portuguese, Spanish
At a glance
Hotel size
141 rooms
Arranged over 14 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Late check-out subject to availability
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (10 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
Pets
Pets allowed (dogs and cats only, 2 total, up to 33 lbs per pet)*
Service animals welcome
Specific rooms only, restrictions apply*
Pets must be supervised
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free secured, covered onsite self parking
Height restrictions apply for onsite parking
Onsite parking includes off-street options
Transfers
Airport shuttle*
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) 7:00 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends
Restaurant
Bar/lounge
Coffee shop
Coffee/tea in a common area
Room service (limited hours)
Water dispenser
Traveling with children
Children stay free (see details)
Children's pool
Children's menu
What to do
Beach nearby
Working away
Business center
5 meeting rooms
Computer station
Conference center (2928 square feet of space)
Services
24-hour front desk
Tour/ticket assistance
Luggage storage
Multilingual staff
Porter/bellhop
Pool loungers
Romance packages
Facilities
1 building/tower
Built in 2014
Safe-deposit box at front desk
Garden
Terrace
Fitness center
An outdoor pool
Spa services
Sauna
At least 80% of food locally-sourced
At least 80% organic food
Vegan dining options
Vegetarian dining options
Humane treatment of captive wild animals
Local culture & ecosystem education
Double-glazed windows
At least 80% lighting from LEDs
No plastic soda bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Banquet hall
Traditional architecture
Accessibility
Wheelchair-accessible bathroom vanity
Elevator
Wheelchair accessible
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Handrails in stairways
Lowered locks/deadbolt
Low-height counter/sink
Low-height desk
Low-height bed
Wheelchair-width doorways
Well-lit path to entrance
Stair-free path to entrance
Room amenities
Be entertained
50-inch LCD TV
Cable TV channels
Home comfort
Air conditioning (climate-controlled)
Minibar
Electric kettle
Sleep well
Blackout drapes/curtains
Soundproofed rooms
Free crib/infant bed
Bed sheets provided
Freshen up
Private bathroom
Shower only
Eco-friendly toiletries
Hair dryer
Towels
Toothbrush and toothpaste (on request)
Toilet paper
Stay connected
Desk
Free WiFi
Phone
Food and drink
Free tea bags/instant coffee
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Eco-friendly toiletries
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
LED light bulbs
Recycling
Water-efficient showers only
Special features
Spa
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Dining
Veranda - This poolside restaurant serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Gourmet Bar - This bar specializes in local cuisine and serves breakfast, brunch, and light fare. Happy hour is offered. Open daily.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).
Optional extras
Buffet breakfast is offered for an extra charge of approximately USD 19 for adults and USD 19 for children
Airport shuttle service is offered for an extra charge
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Pets
Service animals exempt from fees
Pet deposit: USD 100 per stay
Pets are allowed for an extra charge of USD 22 per pet, per stay
Parking
Parking height restrictions apply
Pool, spa, & gym (if applicable)
Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing there's a fire extinguisher on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Also known as
Novotel Vina Mar Hotel Vina del Mar
Novotel Vina Mar Hotel
Novotel Vina Mar Vina del Mar
Novotel Vina Mar
Novotel Viña del Mar Hotel
Novotel Viña del Mar Vina del Mar
Novotel Viña del Mar Hotel Vina del Mar
Frequently asked questions
Does Novotel Viña del Mar offer free cancellation for a full refund?
Yes, Novotel Viña del Mar does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Novotel Viña del Mar?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 9:00 AM to 9:00 PM.
Are pets allowed at Novotel Viña del Mar?
Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 33 lbs per pet. There's a charge of USD 22 per pet, per stay, and there's also a deposit of USD 100 per stay. Service animals are exempt from fees.
Is parking offered on site at Novotel Viña del Mar?
Yes, there's free self parking.
Is airport shuttle service offered by Novotel Viña del Mar?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Novotel Viña del Mar?
Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
Is there an onsite casino at Novotel Viña del Mar?
No, this hotel doesn't have a casino, but Vina del Mar Casino (16-min walk) is nearby.
What is there to do at Novotel Viña del Mar and nearby?
Novotel Viña del Mar has an outdoor pool and a sauna, as well as a fitness center and a garden.
Are there restaurants at or near Novotel Viña del Mar?
Yes, Veranda offers alfresco dining and local cuisine.
What's the area around Novotel Viña del Mar like?
Novotel Viña del Mar is in the heart of Vina del Mar, a short 11-minute walk from Acapulco Beach and 13 minutes' walk from Mall Marina.
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
8.6/10
Staff & service
8.6/10
Amenities
8.8/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
10/10 Exceptional
Dec 28, 2024
Great spot for solo travelers in Vina
Loved my stay at Novotel in Vina Del Mar. As a solo traveler it was a great spot to stay as I felt safe walking around. The staff was attentive and helpful. The room was clean and quiet, and the pool was the perfect spot for a lazy afternoon day in the sun.
Marisa
Marisa, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 3, 2024
David
David, 2-night trip
Verified Hotels.com guest review
8/10 Very Good
Sep 2, 2024
Good breakfast, except need more gluten free options, ran out of only one. We were looking forward to the pool and were told it was being maintained but would be open the next day but it wasn’t (no water)
Thomas
Thomas, 2-night trip with friends
Verified Expedia guest review
10/10 Exceptional
Aug 28, 2024
Verified traveler
2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 16, 2024
Tuvimos un servicio excelente
Gracias
Pd:
Seria estupendo la opcion de almohadas hipoalergenicas , que no tengas plumas !
Nelida
Nelida, 1-night trip
Verified Expedia guest review
8/10 Very Good
Aug 12, 2024
The room was so hot. We couldn’t turn down the temperature. Also if have two people in the room it will be nice to have 2 mugs for coffee. Overall was very good
Melina
Melina, 2-night trip
Verified Expedia guest review
10/10 Exceptional
Aug 3, 2024
Boris
Boris, 3-night trip
Verified Expedia guest review
10/10 Exceptional
Jul 16, 2024
DIANA
DIANA, 5-night trip
Verified Expedia guest review
8/10 Very Good
Jul 15, 2024
The room was very nice but was cold and the thermostat did not work. The shower temperature was also colder than it should have been. Employees were terrific.
Edward G
Edward G, 5-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Jun 12, 2024
Nurivan Gerardo
Nurivan Gerardo, 5-night trip
Verified Hotels.com guest review
10/10 Exceptional
Jun 6, 2024
Tatiana
Tatiana, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
May 15, 2024
Safe location
Lovely location in a vibrant area
S
S, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
May 11, 2024
Cristina
Cristina, 4-night trip
Verified Hotels.com guest review
8/10 Very Good
Apr 15, 2024
A little detai
The refrigerator was not working
RENE MARTINEZ
RENE MARTINEZ, 2-night trip
Verified Hotels.com guest review
8/10 Very Good
Apr 13, 2024
Localização boa, staff muito atencioso, principalmente Bryan que nos ajudou em muitos assuntos.
As amenidades no quarto, como sachê de chá e café só foi dada na chegada e não houve reposição 😳
Felicio
Felicio, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Apr 7, 2024
Great place to be near the beach and restaurants.
nilgia
nilgia, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
Apr 7, 2024
Nice hotel, great breakfast, nice people works there and great location
Carolina
Carolina, 3-night family trip
Verified Hotels.com guest review
8/10 Very Good
Apr 2, 2024
Me sentí estafada
Si viajas del extranjero asegúrate de llevar tu pasaporte extranjero y un comprobante del PPD porque sino te cobrarán un cargo de 80 mil pesos chilenos por el “IVA” aunque hayas pagado en su totalidad el pago del hotel a la hora de reservar. Está información el hotel no te la da y tampoco la app de hotels.com. A la hora del check in está información no se me fue dada tampoco hasta muchas horas más tarde, luego trate de pagarlo con tarjeta Mastercard extranjera no se pudo, tuve que pagar con cash. Muy poca ayuda e información a la hora del check in. Luego horas más tarde pude usar mi tarjeta.
Stephanie
Stephanie, 4-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Mar 27, 2024
This property was amazing from the rooms and staff, excellent and I’m very picky.
Steven
Steven, 11-night family trip
Verified Expedia guest review
8/10 Very Good
Mar 25, 2024
A safe and quiet area to stay although need to walk at least 10 min to the beach and other attractions. Rooms are clean and spacious.
chung see
chung see, 2-night trip with friends
Verified Expedia guest review
10/10 Exceptional
Mar 23, 2024
Worth it for the pool/patio area alone
Great spot not too far from the beach & main downtown dining area. Loved the outdoor patio by the pool & restaurant.
Molly
Molly, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Mar 18, 2024
It's located in a nice neighborhood, nearby to the city center.
Ximena
Ximena, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Mar 14, 2024
I like the vibe! Quiet and modern. Friendly staff!
Monica
Monica, 1-night trip with friends
Verified Expedia guest review
8/10 Very Good
Mar 6, 2024
Good option in Viña
Comfortable room, limited sea view, some street noise, very friendly staff, good restaurant, comfortable free underground parking, good price-quality ratio