We stayed here because it was listed as a five star resort. The rooms are very nice, and the grounds are pretty, but this does not make a 5 star resort. What makes a 5 star resort is the attention to detail, and the customer service. There was peeling paint on the ceiling of the room, mold in the shower, we got a hot tub suite, but the tub stopper didn’t work, nor did they come to fix it. Towels were shoddy(one had a hole/tear in it), there was a handheld bidet with only cold water, the trash bins were all damaged and should have been thrown away, and the sockets were so worn that our plugs would not stay in. The customer service could have made up for some of these points, but unfortunately that was lacking as well, with the low point being that they would not let us check out without a Housekeeping check to make sure there was no damage or items stolen (what 5 star resort does this?) in fact, we had stayed at the Waldorf Astoria in Bangkok earlier, in a comparable suite, and the service there was impeccable, and the property was kept up to the highest standards, and we paid less for that room! Overall, would not recommend if looking for a five star experience, especially for the price.