I always feel that Möwenpick is a good option to stay in Nairobi. It`s central, has good standards and good people working there. The General Manager is a good guy. He attended well to a bad experience I had with very very slow room service. But, thats life. In specific I would like to uphold Sharon in Housekeeping for excellent service. She is efficient, a big smile and very welcoming. You should promote her to a bigger position, she is a very good ambassador for the hotel. Also, people in the bar in 2nd floor and the resuaramt people, and the barista in the new coffee-bar, all very positive. But 5 star rating to Sharon.