2/10 แย่
17 ธันวาคม ค.ศ. 2024
Worst experience
This property is a private apartment building that is locked; there is no reception at all. The owners misrepresented the situation, made no arrangements for me to gain entrance. I stood out in the rain ringing the bell for 15 minutes; nobody answered. I only got in to the entryway because somebody came out of the building. The elevator was broken, I walked up to the fourth floor where the property was supposedly located; all the doors were locked, no one responded to knocking. After an hour, of waiting, asking next door, trying contact through the Hotels.com app, I was finally forced to drag my luggage in the rain to get overcharged at a nearby hotel. The owners never apologized for this, expressed no concern for the experience, and refused to help me with a refund, stating I had to deal with Hotels.com/Expedia for that. When I tried that, the chatbot said the refund needed to come from the property, then disabled the chat. Sad that such irresponsible people are taking people's money, and that travel sites work w/ them.
L
L, ทริป 2 คืน
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