The room itself was fine, the facility was clean and well-maintained. However, the morning I left (super early) to catch my flight, I went to get one of the luggage carts at the front of the hotel (which I was told the night before I could just grab and go) I realized I had to pay 1 euro. That would have been fine, but I used up the last of my euros the night before because I had been told I could just take a cart. I went to the front desk and explained the situation to the woman behind the counter, and her response was 'did I tell you that?' When I told her no she went back to what she was doing like I wasn't standing there anymore. After a bit of back and forth with her and the other woman behind the counter, they gave me a euro. Well, the luggage cart rack didn't work, so I couldn't get one. I went back in and let them know and both women just looked at me and said okay and went back to what they were doing. They were incredibly rude.