The staff is extremely friendly and really goes out if their way to make you feel at home. My guide osvaldo was the best tour guide I've had, he explained everything very well, made sure we did everything I wanted and planned everything very meticulous. We even visited a local village home which was a great experience. As a reminder this is an eco lodge in the jungle so you need to recalibrate expectations for things like wifi and come prepared. I ram commend bringing a couple bottled waters and granola bars for when you might get hungry or thirsty in the middle of a long excursion. But that is part of why you visit the Amazon.