The entire experience was amazing, except there was no hot water on the night of check-in. I purchased a room that had a deeper tub and wanted to use it, however, there was no hot water. I called for the engineer to inspect and he came-as soon as he could, which was about an hour and a half. He worked on the tub for about 20 minutes and then said it worked. I checked after he left and the water was no longer hot. I gave up and decided to just take a shower with my partner, however, that water was not hot either. The next morning there was hot water.