6/10 ดี
23 มกราคม ค.ศ. 2025
Didn’t Actually Stay
I actually didn’t stay here. There are 2 Best Westerns in Yakima. Well, technically this one is in Union Gap.
Anyway, I need 2 rooms and I book them separately because I only need one to have a kitchen. It was my first time in Yakima so I wasn’t aware that there were two Best Western and they are owned by different companies. I accidentally booked 1 room here and 1 room at the other.
I called and explained the situation. So, of course they felt that what was fair would be to charge me anyway.
But, I’m not a total Karen. So, on my 2nd stay in Yakima, I booked at their hotel because the other one wasn’t available.
I submitted an honest review for that stay separately.
I would just like to point out that not every customer is like me and willing to give places a second chance.
I know that times are tough, but charging for an honest mistake was not the best face to put forward. I didn’t cancel out of the blue for no reason. A little good will goes a long way.
Melissa
Melissa, ทริปกับครอบครัว 1 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว