At check in, we received a room key. Upon entering the room, we discovered that there was already someone there. That room belonged to someone else!!! Ultimately, The hotel overbooked and we did NOT have a room. The staff hid in the room behind the couch term for over 45 min claiming to be searching for another accommodation for us. After over 45 min of being avoided, we drove away and had to pay for another room at another hotel.
The staff at your hotel was unprofessional, dressed slouchy, and had not attempted to groom themselves before showing up to work.