First the good, the location is perfect, secondly, the staff were excellent - all friendly and helpful, suggesting good restaurants, making reservations etc. Was also a nice surprise to be upgraded to a Junior Suite.
Next, the average...Yes the suite was huge, but everything felt a little tired. Carpet needed a good clean, shower could be sealed better to not flood the bathroom and all the electric sockets need replacing. There were USB sockets in various spots but all broken, when unplugging the hairdryer the wall socket almost came of the wall with it. All the walls near the doors showed signs of damage from where the door handle has constantly hit the wall. These aren't all issues that would stop me staying or to not recommend the hotel, but in my opinion all these little issues don't quite make it the 4-star hotel that it claims to be or should be based on the excellent staff.
A few little tweaks and a bit of TLC and this would have received full marks from me all round.