When checking in we were told our room was ready but when we went to our room , house keeping was still cleaning the room. I was not upset at all because I understand these things happen. The house keeping women told us that it would be about 5 more minutes. So I waited another 15 minutes before checking again. However, she was still cleaning the room. Again I was not upset so I went back down to the lobby to wait. As I was waiting, the front desk attendant offered to upgrade me free of charge to a better room that was ready. I took him on his offer.
Later that evening my wife and I went out for dinner only to return and our key card not to work. When I went to the front desk , the attendant interrogated me as if I wasn’t the person who checked in to the room. He proceeded to tell me that he previously checked an older couple into our room and they said that their were people’s stuff already in the room and “a man with a gun” was in the room. The front desk person thought the old man was joking but wasn’t sure.
When I asked to speak to a manager, there was no manager on site. He was on the phone the entire time.
This place is extremely unprofessional but has great potential. Also there were dirty towels and bedding in the room.
Jonathan
Jonathan, ทริป 2 คืน
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6/10 ดี
3 พฤศจิกายน ค.ศ. 2024
OK but not for the price I paid
The room and bed were very comfortable. The staff was excellent, and the garden and patio were nice. For the price I paid for parents weekend at UCSB I'll pass on this hotel in the future. A couple small items would really make this place better. The lighting in the bathroom was horrible, there is no way you could see to apply makeup. The blow dryer was so small and useless it seemed like it was for Barbie not a woman. No coffee supplies, and the bathroom was just very dated. If it wasn't so expensive I'd give it a pass, but 300 dollars a night, this was not worth the money.
Maureen
Maureen, ทริปกับครอบครัว 1 คืน
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4/10 พอใช้
3 พฤศจิกายน ค.ศ. 2024
Disappointing
Several power outlets did not work
No Do Not Disturb placard available, so housekeeping could bang on your door at any time. Basic things missing that cheaper hotels do not miss.
ผู้เข้าพักจริง
ทริปธุรกิจ 2 คืน
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8/10 ดีมาก
3 พฤศจิกายน ค.ศ. 2024
Ok stay
Check in was great friendly nice atmosphere. Hotel room is outdated. Old linens, tv remote didn’t work. Don’t think will come back.
reagan
reagan, ทริปกับครอบครัว 1 คืน
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6/10 ดี
31 ตุลาคม ค.ศ. 2024
Property / landscaping seemed a little run down and over grown.