6/10 ดี
31 มกราคม ค.ศ. 2025
Disappointed Stay
Was really looking forward to this stay, however it wasn't all as it seemed. The service was initially great when we checked in, however due to our plans, we had to check in, drop our stuff off and head out for the evening.
When we arrived back to the room, we started to notice some elements of the room weren't 100% clean, such as the sink, shower head, parts of the carpet were dirty and certain things needed fixing. After a busy day, I went to go grab a shower. It was at this point I had noticed the shower head was full of limescale which resulted in it spraying in all different directions apart from down onto me. It was even spraying out, which start to completely drench the bathroom. After 2 mins I gave up, dried off and my partner went down to reception to explain.
There was minimal apology and said he would look to move us to another room, but had to check what was still available. Out came a wad of sticky notes which had numerous room numbers on with issues that needed resolving. He said to go back up stairs and he would visit us to see what he could do.
After about 15-20 mins as it neared midnight. We packed all our things up and moved to another room. This seemed better but still not the greatest as it obviously hadn't been prepared for guests, no coffee pods or tea bags, only one set of towels and even things like the hanging peg on the wall to hang coats on was angled and about to fall off.
I wouldn't unfortunately go back after all of this.
James
James, ทริป 2 คืน
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