The resort is labeled as family friendly. However, it was very inappropriate for kids. The type of music played made you feel like you were in a cheap low class club. The resort is designed as a long strip of buildings, and because we were in a privilege club, we were in one of the last buildings close to the beach, away from the main lobby and the buffet area. So we were promised a cart every 15 minutes to our area, in case if we needed to go to the different parts of the resort. Honestly, there were times when we waited over a half hour by the pool to get a ride to the room. Carts with empty seats would drive by, but the drivers would not stop. We were there for a vacation. We love walking and work out daily, but walking for a half hour in a heat stroke of 90 degrees to eat lunch or to go get a drink is not acceptable.
Honestly, the resort is great, the amenities are nice and it’s beautiful. The food was decent. It is unfortunate that the laziness of the staff, and the inconsideration of the assistants at the reception is unacceptable. Overall,I would give it a 3/5 because of poor customer service.