6/10 ดี
11 มกราคม ค.ศ. 2025
Do NOT recommend
The most important part of any review is whether I would return and unfortunately I would not return to Rydges Darling Apartments.
It was mediocre in terms of the property and very poor customer service.
1. Apartment hotel should have better kitchen and laundry facilities (this had no oven, no dishwasher, no washer or dryer). I looked in 10 drawers and cupboards (which were entirely empty) before finding a glass. It was poorly equipped.
2. Management are misleading...they run a system where you get a $10 daily credit for not getting your room serviced but the original flyer promise doesn't match the actual. It turned out it is only for use on food and beverage bill (didn't say restaurant or bar so I assumed any food or beverage) and when we tried to use it on a the mini-bar (which is food and beverage) they refused. On top of this, you're meant to be able to do 3 days running of the deal but on the third day they ignored the sign and came in and woke up my wife who was alone in the room. What was printed on the sign was different to what they actually do. Reception staff could not have cared less.
3. Reception lied to my wife. A friend of ours was meeting us to go to dinner and we asked for the restroom and was told there wasn't one and had to use our hotel room, yet there was one up the stairs by the bar.
Management, employ frontline staff with a better customer service attitude and if you offer a deal, honour it fully. There are lots of better hotels in Sydney.
Scott
Scott, ทริป 4 คืน
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