Friendly staff but there is only so much they can do…
Facilities are quite run down and dated (bedroom mildew, coackroaches, very dated towels, antique bedsheets and pillows.. you will need your Claritin and your bug spray).
The location is good but the room rates are way too pricey for the hotel condition. The AC does not work well, the garden/pool area is skimpy with loud music, the cliente is… (ok I admit i am a snob), guests in the lobby area opened their suitcase right in the main lobby as we were checking in... a bit too relaxed..
The renovation scheduled for next year will go a very long way but so far you might as well spend a few hundred more Euros and experience real 5star service in the hotels nearby.