2/10 แย่
28 ธันวาคม ค.ศ. 2024
Very Loud Music and Traffic Noise!!!
There was very loud music and traffic noise (even we were on level 31!), as well as noise sounded like wind blowing. As a result we had a very bad sleep. We only stayed for 1 night and was hoping the noise would quite down after mid-night, but it didn't. As the kids already fell into sleep, we didn't want to ask for a change of room. The loud music lasted till at least 2-3am. The next morning I complained to the reception. Apparently they were aware of this issue as we were not the first one to complain. I was told the music was from a club opposite to the hotel. I was amazed 1) the hotel didn't do anything knowing this was a big issue for customers and still assigned the room to us; 2) how come we can hear loud music and traffic noise even we are on level 31. Customer Service is average, certainly not as friendly and helpful as other two 5-star hotels we stayed during the trip. Wouldn't choose this hotel again.
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