This hotel stay could’ve been amazing if they weren’t short staffed and employing reps who don’t seem to care. I’m being generous with my stars. I’ll start positive:
1. The check-in people were friendly.
2. The rooms were mostly clean.
3. The facility itself is nice.
Major complaints:
1. Be wary of the “free shuttle.”
We were left stranded at the airport by the “shuttle” that never showed for nearly 2 hours. Meanwhile, hotels in the exact same radius sent shuttles to actually pick up their people multiple times during our wait. We called the hotel multiple times to tell them we were there and confirm they were coming - but the driver never showed. We gave up and booked Uber.
2. Poor front desk service.
They only gave a tiny roll of tissue, so we asked them to restock our room with it. They said they would. Hours passed, and we called again. They said they would. More hours passed. Long story short - they never delivered. Just save us the time and say “Sorry, we’re incompetent, we won’t be delivering anything.” Don’t keep lying and wasting time.
3. The restaurant closes at 5pm.
After dealing with poor service, we decided not to take a chance on the food. This was a good choice, since the restaurant was closed when we were ready to eat anyway. 5pm?
Stay at your own risk. If you go anyway: book an Uber, bring your own tissue, and don’t rely on the front desk for help. They need to reorganize management at this hotel and hire competent staff.