Our overall experience at the Finest Hotel and Resort in Punta Cana was very disappointing. My wife and I took our children there for fall break, seeking an all-inclusive resort that could accommodate our family with a separate room for our three kids, and the Finest seemed to meet our needs.
Upon arrival, we were offered an upgrade to the club suites and experience for an additional $900, which we accepted. Unfortunately, this turned out to be a disaster. We had to change rooms twice due to a strong mold smell in both of the initial club suites. The rooms were not clean, and the same was true for the pools. For example, the private pool in the club-level suite was dirty and unusable. The closet had layers of dust, and the floor wasn’t properly mopped, even after daily housekeeping. We also found cookies left in the roller bed from previous guests. While the staff noticed this, it took them four hours to relocate us to another room.
Although the third room was better, there was still a persistent mold smell. The staff were friendly, but lacked the professionalism and training to provide a good level of service. The food was also subpar, with limited choices and questionable freshness, even with the club upgrade.
This was not our first time staying at an all-inclusive resort in Punta Cana, but it was by far the worst experience. While the hotel staff apologized for the inconvenience and made attempts to improve our stay, the overall experience remained disappointing.