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Hotel Castillo Resort

3.5 star property
Riverfront hotel in San Gil with spa and free water park

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Castillo Resort

Outdoor spa tub
Interior
Reception
Property grounds
Desk, iron/ironing board, free WiFi

Reviews

7.2 out of 10

Good

Popular amenities

  • Non-smoking
  • Bar
  • Pool
  • Free breakfast
  • 24/7 front desk
  • Air conditioning
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Free water park
  • Children's pool
  • Waterslide
  • 24-hour room service
  • Business center
  • Terrace
  • 24-hour front desk
  • Air conditioning
For families
  • Children's pool
  • Private bathroom
  • Separate sitting area
  • Television
  • Garden
  • Terrace

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Family Room, Multiple Beds, Non Smoking

Shower, rainfall showerhead, free toiletries, towels

Family Room, Multiple Beds, Non Smoking

Highlights

Balcony
Separate sitting area
Air conditioning
LCD TV
Private bathroom
Rainfall showerhead
Cable channels
Daily housekeeping
  • Sleeps 5
  • 1 King Bed, 1 Twin Bunk Bed and 1 Twin Bed

View all photos for Triple Room, Multiple Beds, Non Smoking

Shower, rainfall showerhead, free toiletries, towels

Triple Room, Multiple Beds, Non Smoking

Highlights

Balcony
Separate sitting area
Air conditioning
LCD TV
Private bathroom
Rainfall showerhead
Cable channels
Daily housekeeping
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Quadruple Room, Multiple Beds, Non Smoking

Shower, rainfall showerhead, free toiletries, towels

Quadruple Room, Multiple Beds, Non Smoking

Highlights

Balcony
Separate sitting area
Air conditioning
LCD TV
Private bathroom
Rainfall showerhead
Cable channels
Daily housekeeping
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Double Room, 1 King Bed, Non Smoking

Shower, rainfall showerhead, free toiletries, towels

Double Room, 1 King Bed, Non Smoking

Highlights

Balcony
Separate sitting area
Air conditioning
LCD TV
Private bathroom
Rainfall showerhead
Minibar
Cable channels
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Hotel Posada Campestre

Pool
Free breakfast
Spa
Pet friendly
7.6 out of 10, Good, (10)
The price is $29
includes taxes & fees
$29 per night
Dec 2 - Dec 3
Hotel Posada Campestre
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About the neighborhood

Map
Carrera 12 #7-70, San Gil, Santander, 684031

What's nearby

  • El Puente Shopping Center - 5 min walk - 0.4 km
  • San Gil Cathedral - 10 min walk - 0.9 km
  • Hill of the Cross - 10 min walk - 0.9 km
  • Parque Gallineral - 11 min walk - 1.0 km
  • Gallineral Natural Park - 14 min walk - 1.2 km

Restaurants

  • ‪Yogen Fruz San Gil - ‬6 min walk
  • ‪Parque Gallineral - ‬11 min walk
  • ‪Juan Valdez Colombian Premium Coffee - ‬6 min walk
  • ‪Cafeteria Salon de Onces Monterrey - ‬7 min walk
  • ‪Kafé Loma Verde - ‬6 min walk

About this property

Hotel Castillo Resort

Bring the family when you stay at Hotel Castillo Resort in San Gil and have fun at the free water park. Guests can grab a bite to eat at the restaurant and visit the spa to be pampered with massages, facials, or body scrubs. Other highlights include an outdoor pool, a bar/lounge, and a children's pool.

Languages

Spanish

At a glance

Hotel size

  • 142 rooms
  • Arranged over 9 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is 1:00 PM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Parents must have child's birth certificate and photo ID*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite parking available only on request
  • Free onsite self parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free local cuisine breakfast each morning 7:00 AM–9:00 AM
  • Restaurant
  • Bar/lounge
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free water park access
  • Children's pool

What to do

  • Ecotours nearby
  • Cave exploring nearby
  • Parasailing nearby
  • Ziplining nearby

Working away

  • Business center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2012
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • An outdoor pool
  • Free water park
  • Full-service spa
  • Waterslide
  • Banquet hall
  • Traditional architecture

Accessibility

  • Elevator
  • Well-lit path to entrance

Room amenities

Be entertained

  • 42-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Iron/ironing board (on request)

What to enjoy

  • Balcony
  • Separate sitting area

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Cielo y tierra. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is open daily.

Dining

Onsite venue - This restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

Children & extra beds

  • If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Parking

  • Guests must contact this property in advance to reserve onsite parking

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

There is limited hot water on site.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property accepts credit cards.

Also known as

Hotel Castillo Resort San Gil
Castillo San Gil
Hotel Hotel Castillo Resort San Gil
San Gil Hotel Castillo Resort Hotel
Hotel Hotel Castillo Resort
Castillo
Hotel Castillo Resort Hotel
Hotel Castillo Resort San Gil
Hotel Castillo Resort Hotel San Gil

Frequently asked questions

Does Hotel Castillo Resort offer free cancellation for a full refund?
Yes, Hotel Castillo Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Castillo Resort?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Hotel Castillo Resort?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hotel Castillo Resort?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Castillo Resort?
Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Check-out time is 1:00 PM.
What is there to do at Hotel Castillo Resort and nearby?
Have fun with nearby activities like boat tours, rafting, and rock climbing. Additional recreation nearby includes spelunking and ecotours. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Hotel Castillo Resort also has a waterslide and spa services, as well as a garden.
Are there restaurants at or near Hotel Castillo Resort?
Yes, there's an onsite restaurant that offers local and international cuisine.
Does Hotel Castillo Resort have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hotel Castillo Resort like?
Hotel Castillo Resort is located by the river, a short 5-minute walk from El Puente Shopping Center and 10 minutes' walk from San Gil Cathedral.

Reviews

7.2

Good

7.4/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Very Good

Disney- themed, best for families
Decent location about 10 minute walk across the river to town. Very accommodating staff. Busy only on weekends. Breakfast buffet on weekends. To-order on weekdays. Elevators and hot showers were rather hit or miss. Overall it was fine for the money.
Bill, 5-night trip
Verified Hotels.com guest review

6/10 Good

Property looks bad, unpainted building and you have to deal with dirt, wheelbarrows cause they still working on the property. Not what I was expecting about it.
Alexander, 2-night family trip
Verified Expedia guest review

2/10 Poor

Mal Servicio
El servicio fue pesimo al llegar al hotel. Esa noche compramos licor en el mismo hotel para consumo con unas amistades y familiares y a las 10pm de la noche nos apagaron todas las luces del hotel sin avisarnos que iban a estar cerrando. Lamentablemente es una falta de respeto al consumidor. Luego en la habitacion cuando nos fuimos a banar con mi esposa no habia agua caliente y la ducha estaba danada, se le salia por todos lados. El dia siguiente al hacer el checkout para poder explicar la situacion que nos paso, no habia ningun gerente para hacer nuestras sugerencias. Lamentablemente no lo recomiendo en lo absoluto.
Edrick, 1-night trip
Verified Hotels.com guest review

6/10 Good

I will give a 2 and 1/2 starts to this Hotel
PArt of the entertainment offered by the Hotel for the kids was free and the other section was an additional cost. I was not aware of this. The cleanness of the rooms still has some details that are not tolerable. They offer a much better price if you book directly or in person.
CESAR, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

Staff very unprofessional, we were required documents for our children which we didn't know. We were told if documents weren't showed the "sorry you cannot stay" Finally signing a waiver, while my son falling asleep in the front desk sofa. AC room didn't cool enough, no trash can in the room only in the bathroom. 1st night one family member didn't sleep well bc room too warm. Changed room for a better one but shower wasn't working properly and ACsystem leaking water at night. This hotel has good amenities but service is poor, there are many safety risks for children in the pool, pool no warm enough, this hotel needs to be walked by to be categorize as 3 stars hotel. Stay wasn't a pleasant as it is mentioned in its web site or other websites. We are paying an expensive night to have a mediocre sleep. Not fair.
Ingrid, 2-night family trip
Verified Expedia guest review

8/10 Very Good

Laura, 1-night trip
Verified Expedia guest review

6/10 Good

I found hotel room to have very average amenities for the price, e.g. no hand or face towels, the bathroom was very small.
Levi, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

2-night trip
Verified Expedia guest review

10/10 Exceptional

Valentina, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excelente servicio e instalaciones confortables
Carlos, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Las instalaciones demasiado oscuras, adicional es un poco incomodo la poca privacidad que se tenia para el uso de la piscina y demás aréas teniendo en cuenta que los fds dan pasadía a personas que no se encuentran hospedadas en el hotel, los pavos dejaban suciedad a su paso y esta no era aseada oportunamente.
JORGE EMILIO, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

ANDREA, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Lisette xiomara, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Jairo, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excelente, oportunidad en la comida
Grisman, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Carlos, 2-night family trip
Verified Hotels.com guest review

8/10 Very Good

Tiene que mejorar la limpieza en el restaurante
Un hotel agradable, con buen ambiente, zonas amplias. Se encuentra en remodelación, pero nuestra vida stancia fue amena. El único punto desfavorable fue la limpieza sobre todo al momento del desayuno, en medio de la pandemia no es que se respete el protocolo de bioseguridad, quería tomar un pocillo para servirme café y lo encontré ya usado, aún con desperdicio de café, justo sobre los "pocillos limpios".
2-night family trip
Verified Hotels.com guest review

6/10 Good

Adriana del Pilar, 1-night trip
Verified Hotels.com guest review

2/10 Poor

NO HABÍA RESERVA NI HOSPEDAJE
CUANDO LLEGAMOS AL HOTEL LA RESERVA NO EXISTÍA, EN EL HOTEL NO NOS ATENDIERON BIEN, SOLO NOS DIJERON QUE ERA RESPONSABILIDAD DE LA PÁGINA WEB HOTELES.COM QUE ELLOS NO PODÍAN HACER NADA, SOLO BUSCAR UN HOTEL, VALGA ACLARAR QUE FUIMOS EN LA TARDE NOCHE DESPUÉS DE UN VIAJE LO ÚLTIMO QUE ESPERABA ERA ESO POR PARTE DEL HOTEL.
MARIA CAMILA, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Excelente hotel
Fue una experiencia muy buena, el hotel es muy bonito, las habitaciones muy limpias y amplias, la comida también estaba deliciosa
Valentina, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Mala experiencia
Muy mala limpieza, poco personal para la capacidad del hotel, pésima comida y otros huéspedes peleándose a las 2 de la madrugada. Muy mala experiencia.
Erik l, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

Solo fachada pésimo servicio
Las habitaciones estaban limpias, sin embargo el hotel no respeta normas de distanciamiento y bioseguridad . El desayuno es un desorden total piden turno y no los cumplen. El desayuno muy mal presentado jugos del día anterior, huevos sin sabor algunos, leche cortada y así por el estilo todo. El parqueadero es en un sitio que tienen como depósito de materiales , difícil parquear y hay que dejar las llaves
Elizabeth, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Solo fachada pésimo servicio
Las habitaciones estaban limpias, sin embargo el hotel no respeta normas de distanciamiento y bioseguridad . El desayuno es un desorden total piden turno y no los cumplen. El desayuno muy mal presentado jugos del día anterior, huevos sin sabor algunos, leche cortada y así por el estilo todo. El parqueadero es en un sitio que tienen como depósito de materiales , difícil parquear y hay que dejar las llaves
Elizabeth, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

RECOMNDO AL 100% EL HOTEL CASTILLO RESORT DE SAN
Todo estuvo supergenial, fue lo máximo. Castillo Resort es EL MEJOR HOTEL DE SANTANDER.
Linda Stefanny, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excelente hotel mala aplicación hoteles.com
Muy bien el sitio el único inconveniente fue con la aplicación de hoteles. los precios diferentes a los del hotel no permiten cancelación sino hasta dos días antes muy mal servicio por parte de la aplicación. El hotel si es muy hermoso con una excelente atención y comida.
Yeison, 1-night romance trip
Verified Hotels.com guest review