2/10 แย่
3 ธันวาคม ค.ศ. 2024
Completely unacceptable.
Hi there
I hope this message finds you well. I am writing to formally request a full refund of the $180 CAD I paid for my stay at Bejing Hotel stay from the 01/12 - 2/12. Unfortunately, the conditions of the room and bathroom were far below expectations and really unacceptable.
Upon arrival, we found the room to be extremely uncomfortable due to the following issues:
The room was uncomfortably hot, despite attempts to adjust the temperature.
The sheets were itchy, and we felt they had not been properly cleaned.
Overall cleanliness was very poor; the room and bathroom were unhygienic, with visible dirt and grime.
Given these issues, we were unable to stay in the room comfortably, I was unable to have a shower before a 30 hour flight and also had a terrible sleep again not great prior a long flight. As a result, we feel a full refund is warranted.
I would appreciate your prompt attention to this matter and look forward to hearing from you soon regarding the next steps for processing the refund.
Thank you for your understanding.
Thank you.
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