Very, very disappointed by the reluctance to work with me to help solve an issue!
I had an extremely late check-in due to continuous meetings but despite dropping my bags early, and registering my passport. I had to re-register my passport on actual check-in, thereby delaying my access to the room and further shortening what was already a very short stay! That made my stay an extremely expensive stay for the ~3 hours.
The hotel refused to keep my baggage to enable me to travel light to Malaysia, due to return several days later, despite that I was willing to book a room for the period following my return to Singapore.