This is my third time staying at this resort. I usually choose it because the staff is consistently nice and helpful. One shining example is Patricia, a waiter at the pool and beach area, who always goes above and beyond to assist me.
However, during my last visit, I had a disappointing experience that left me heartbroken. I traveled with my 16-year-old son, who has special needs. On November 7th, we took the afternoon shuttle to The Royal Sands. When we boarded, I greeted the driver with a smile, but he didn’t respond. I brushed it off, thinking maybe he didn’t notice me.
As we entered the bus, the driver started driving before my son could even sit down. My son’s disability is quite apparent—he needs extra time and struggles to maintain balance when the vehicle is moving. Despite this, the driver didn’t wait, which felt inconsiderate.
When we arrived at our destination, I said goodbye to the driver. This time, he looked me directly in the eyes, and not only did he fail to respond, but he also gave me a cold, unfriendly look. It was deeply hurtful, especially since he greeted other passengers with a smile.
It was my son’s birthday that day, which made the experience even more upsetting. It truly affected our special day. I believe the driver’s name was Rodolfo, but I’m not entirely certain.
While I’ve had wonderful experiences at this resort in the past, this encounter was disheartening and left a lasting negative impression.