6/10 Good
12 Feb 2020
Good location but I would not stay there again
The check in was difficult, there is a short check in time. Between 3pm and 7 pm (I think), outside that time was an extra charge. You also had to give a 15 min time slot that you were due to arrive.
Which for central London, with train/traffic delays is difficult. We ended up getting there 1 hour early to ensure that we would be there on time.
There was a £300 breakage deposit on arrival taken from my bank (which is in the T&C’s), it was due to be returned within 7 working days. After 8 working days I rang them, I'm 80% sure that they did the refund whist I was on the phone as I suddenly got an email regarding the refund and the money was in my account 2 days later. I don’t think it would have been refunded without my call.
The place was okay, a little dated, nothing special. I've stayed in a few apartments at a similar price in London and this was nowhere near as good.
Verified traveller
4-night trip
Verified Hotels.com guest review