Initial cosmetic appeal,nice pool area and gardens, we booked 3 nights in a suite, when we were shown the room we tried to cancel, it was dirty and smelly, opened the curtains and they came off the rail, no end stops, tried to use the tie backs but the wall hooks were missing, flat pack wardrobe had no coat hangers, the fridge had mould on the inside, the seal around the door had fungus on it,units were dirty and the tap was not fitted properly, the bathroom looked as if the builders had left it unfinished, no hotel information or prices for the bar,1st day no hot water in the shower, 1st day at the pool parasols and loungers look as if they have never ever been cleaned, 1700hrs room not made up, you have to request this service,everything has a 10 percent service charge added, even room mini bar,restaurant was ok but nothing great, nothing to do around the hotel you have to use a tuk tuk, so you are stuck there at night, a young management team on site who lack training.They operate a reactive service.This hotel was expensive(breakfast was extra) for Sri Lanka and our worst experience out of 6 hotels, We complained to management and they did try to correct things, but it just was not good enough,I would not stay here again, you would be better making Andrapura a day visit from somewhere nice, Andrapura city is a dump where shop owners main aim in life seems to be to over charge tourists. Be warned