We arrived with expectations of coming to a 4* hotel after looking at your web page on Hotels.com.
It soon became apparent that the room 12 allocated was nothing like we were expecting. The room was dark, dingy and cold. There were issues with the room and we complained to 2 members of staff and asked to be moved. This we were told was not possible due to a wedding party taking up most of the hotel. Because we were with family, who were allocated a room of better standard we stayed.
We soon heard running water, which transpired to be a problem with the toilet cistern, your members of staff didn’t have a clue how to fix this and getting a plumber wasn’t available. My husband temporarily fixed this.
The lourve doors were ineffective for a bathroom and dangerous. The shower screen did not fit correctly to the bath and water leaked through and on to the floor, after climbing out I slipped on the wet floor before realising water was there.
There was no hot water from the taps, no heating if you required, although it would not have worked as there was no rad valve on. The windows were not secure with parts missing.
The shower isolator switch pull cord is missing, which is against electricity regulations for a hotel. This room is certainly not worth the £144 we paid. We then complained again at reception on checkout, as it was a different person, she told us to write the faults down as she could do nothing as no manager available.