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ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT

5.0 star property
Upmarket beachfront resort with spa, near El Camaleón Mayakoba Golf Course

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Photo gallery for ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT

Exterior
Premium bedding, free minibar items, in-room safe, iron/ironing board
View from property
Studio, Pool Access, Ocean View | Premium bedding, free minibar items, in-room safe, iron/ironing board
Premium bedding, free minibar items, in-room safe, iron/ironing board
Near El Camaleón Mayakoba Golf Course, Andaz Mayakoba - a Concept by Hyatt offers an unforgettable family getaway. With 2 beach bars, a private beach and sun loungers, this resort is perfect for soaking up the sun. Indulge in local cuisine at Cocina Milagro or rejuvenate with spa treatments like hydrotherapy and manicures/pedicures at Naum.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Pet-friendly
  • Free parking
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • Restaurants and 2 beach bars
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • Free children's club
  • Free beach shuttle
  • Health club
  • Sauna
  • Steam room
  • Free use of bicycles

Feel at home (6)

  • Children stay free
  • Babysitting (surcharge)
  • Children's club (free)
  • Private bathroom
  • Cable/satellite TV service
  • Garden

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Room, 1 King Bed (Beach Area)

Room, 1 King Bed (Beach Area) | Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 1 King Bed (Beach Area)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Premium bedding
  • 50 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Pool Access (Beach Area)

Suite, Pool Access (Beach Area) | Premium bedding, free minibar items, in-room safe, iron/ironing board

Suite, Pool Access (Beach Area)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Ceiling fan
  • 120 sq m
  • Lagoon view
  • Sleeps 4

View all photos for Room, 2 Double Beds (Beach Area)

Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 2 Double Beds (Beach Area)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Premium bedding
  • 50 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Lagoon View

Room, 2 Double Beds, Lagoon View | Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 2 Double Beds, Lagoon View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Premium bedding
  • 50 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Lagoon View

Room, 1 King Bed, Lagoon View | Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 1 King Bed, Lagoon View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Premium bedding
  • 50 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Pool Access, View

Suite, Pool Access | Premium bedding, free minibar items, in-room safe, iron/ironing board

Suite, Pool Access, View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Ceiling fan
  • 50 sq m
  • Lagoon view
  • Sleeps 4

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 2 Double Beds

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Premium bedding
  • 50 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Accessible (Andaz)

Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels

Suite, Accessible (Andaz)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Ceiling fan
  • 120 sq m
  • Lagoon view
  • Sleeps 4

View all photos for Studio, Pool Access, Ocean View

Studio, Pool Access, Ocean View | Premium bedding, free minibar items, in-room safe, iron/ironing board

Studio, Pool Access, Ocean View

Highlights

Air conditioning
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Premium bedding
Hairdryer
Eco-friendly toiletries
  • 65 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Beachfront

Room, 1 King Bed, Beachfront | Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 1 King Bed, Beachfront

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Premium bedding
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 1 King Bed

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Premium bedding
  • 50 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Beachfront

Room, 2 Double Beds, Beachfront | Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 2 Double Beds, Beachfront

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Premium bedding
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, Pool Access, Beachfront

Studio, Pool Access, Beachfront | Premium bedding, free minibar items, in-room safe, iron/ironing board

Studio, Pool Access, Beachfront

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Premium bedding
  • Ocean view
  • Sleeps 3

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About the area

Map
Carretera Federal, Cancun-Playa del Carmen Km 298, Playa del Carmen, QROO, 77710

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 41 min drive
  • Tulum Intl. Airport (TQO) - 104 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 14.4 miles/23.1 km
  • Free beach shuttle

Restaurants

  • ‪Black & White - ‬4 min drive
  • ‪Cafe Antoinette - ‬13 min walk
  • ‪La Copa - ‬7 min drive
  • ‪Coco Café - ‬4 min drive
  • ‪Bluemoon - ‬5 min drive

About this property

ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT

Placing you within a 10-minute walk of El Camaleón Mayakoba Golf Course, ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT offers a private beach where you can enjoy beach umbrellas, yoga and sunloungers. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, hydrotherapy and manicures and pedicures. Cocina Milagro serves local and international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious resort include 2 beach bars, a free kid's club and a bar/lounge. Fellow travellers say great things about the helpful staff.

All-inclusive

All-inclusive room rates at ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, French, Spanish
VISIBILITY

At a glance

Hotel size

    • 214 units
    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Express check-out available
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
    • It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • Babysitting*
    • Supervised childcare*
    • Free children's club

Pets

    • Pets allowed*
    • Service animals welcome
    • Food and water bowls available

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free secured, uncovered on-site self-parking
    • Free on-site valet parking
    • Wheelchair-accessible parking on site

Off-site

    • Free beach shuttle

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6:30 AM–11 AM
  • 2 beach bars
  • Restaurant
  • Bar/lounge
  • Barbecue grills
  • Private dining
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Mini golf
  • Supervised childcare (surcharge)

What to do

  • On a private beach
  • Free beach shuttle
  • Beach yoga
  • Fitness classes
  • Ecotours
  • Golfing
  • Mini golf
  • Kayaking
  • Snorkelling
  • Golfing nearby
  • Boat tours nearby
  • Windsurfing nearby
  • Whale watching nearby

Working away

  • 5 meeting rooms
  • Conference space (66736 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach shuttle
  • Free bike hire
  • Pool cabanas (surcharge)
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Built in 2016
  • ATM/banking
  • Garden
  • Terrace
  • 24-hour fitness centre
  • Adjacent to a golf course
  • 2 outdoor pools
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Local artist showcase
  • Local culture and ecosystem education
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive recycling policy
  • Banquet hall

Accessibility

  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 99
  • Wheelchair-accessible restaurant
  • Braille signage
  • Closed-captioned TV
  • Magnifying mirror
  • Visual fire alarm
  • Phone accessibility kit

Room amenities

Be entertained

  • IPod docking station
  • Flat-screen television
  • Cable TV channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Ceiling fan
  • Stocked minibar (select free items)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Turndown service
  • Alarm clock
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Water-efficient toilets only
STAR_OUTLINE

Special features

Spa

Naum has 6 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.

Dining

Cocina Milagro – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Casa Amate – This fine-dining restaurant specialises in Latin American cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Tinta del Pulpo – This restaurant specialises in local cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Open daily.
Vegan Bar – This restaurant specialises in seafood and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open daily.
Sotavento – On-site seafood restaurant. Open daily.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
MONETIZATION_ON

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Service fee: 10 per cent

Optional extras

  • Full breakfast is offered for an extra charge of approximately MXN 650 per person
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

This property is closed from 2 March 2025 to 1 December 2025 (dates subject to change).

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of MXN 1538 per pet, per night

Policies

This property does not have lifts.
This property uses a grey water recycling system and eco-friendly cleaning products.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on-site.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Also known as

Andaz Mayakoba Resort Riviera Maya Playa del Carmen
Andaz Mayakoba Riviera Maya Playa del Carmen
Andaz Mayakoba Riviera Maya
Andaz Mayakoba Concept Hyatt Resort Playa del Carmen
Andaz Mayakoba Concept Hyatt Resort
Andaz Mayakoba Concept Hyatt Playa del Carmen
Andaz Mayakoba Concept Hyatt
az Mayakoba Concept Hyatt l C

Frequently asked questions

Is ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT currently open?

This property is closed from 2 March 2025 to 1 December 2025 (dates subject to change).

Does ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT offer free cancellation for a full refund?

Yes, ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT?

Yes, there are 2 outdoor pools.

Are pets allowed at ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT?

Yes, pets are welcome. There's a charge of MXN 1538 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT?

Yes, there's free self and valet parking.

What are the check-in and check-out times at ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT?

Check-in start time: 3:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.

Is there an on-site casino at ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT?

No, this resort doesn't have a casino, but Riviera Gran Casino (10-min drive) is nearby.

What is there to do at ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT and nearby?

Have fun with on-site activities such as kayaking, snorkelling and beach yoga. Additional recreation on-site includes fitness classes, ecotours and yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 2 outdoor swimming pools. ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT also has 2 beach bars, a private beach and a 24-hour fitness centre, as well as a sauna and a garden.

Are there restaurants at or near ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT?

Yes, Cocina Milagro offers local and international cuisine.

What's the area around ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT like?

ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT is located a short 8-minute walk from El Camaleón Mayakoba Golf Course.

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ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT Reviews

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Exceptional

I love this hotel and its location. I wish they had better food in room service and the beach restaurant. Overall great experience.
1-night trip

10/10 Exceptional

AMAZING!
MiCHAEL DEAN, 4-night trip

8/10 Very good

Overall great experience. Service was a little lacking at times.
Erica, 8-night trip

10/10 Exceptional

Wow. once you figure out the maze of the jungle this place is laid out in it becomes a spectacular journey to dining and the beach each time. The staff is wonderful, the rooms are spacious and the beach is amazing. If they would add a beach vibey EDM DJ at the beach this place would be unbeatable.
Andy, 1-night trip

2/10 Poor

Lost my sunglasses
I lost my sunglasses at the property and the staff were not helpful in finding it!
hasanga, 1-night trip

10/10 Exceptional

the staff makes this property. they all went above and beyond to make us happy.
Faraz, 4-night trip

4/10 Fair

Lost my sunglasses
I lost my sunglasses abd staff did not help me fimd it
hasanga, 1-night trip

8/10 Very good

Had a great time at Andaz!
Sri, 5-night trip

10/10 Exceptional

It is an excellent place for family vacations. The service by employees is exceptional.
Jorge, 6-night trip

10/10 Exceptional

The greatest vacation ever
Jose Luis, 3-night trip

6/10 Good

Food was really mediocre. Service was average…room was ok! You wouldn’t know that this open was just recently opened. Design of the restaurants were outdated with no attention to design.
1-night trip

6/10 Good

Wild animals like monkeys walking around stealing people snacks. Attacking golf carts. Transportation is iffy and sometimes there's a wait
Desse, 2-night trip

10/10 Exceptional

The staff were very friendly and accommodating.
Marilyn, 4-night trip

10/10 Exceptional

Amazing stay and staff!

10/10 Exceptional

Luxury luxury luxury !!!!!!! Beautiful Stay , amazing staff & food
Bahar, 5-night trip

10/10 Exceptional

This is a paradise in the jungle. The property is so beautiful, suite was wonderful, and staff was amazing.
Hope, 5-night trip

8/10 Very good

Staff is great Amate restaurant is way overpriced Food options are not great
Jordi, 5-night trip

10/10 Exceptional

Absolutely gorgeous property, highly recommend. Would love to stay there again!

10/10 Exceptional

The hotel is a hidden paradise within a larger complex. We did not have enough time to take advantage of all the amenities. Also it was a rainy day so the options for dinner were limited
Alejandro, 1-night trip

8/10 Very good

Good weekend at the Andaz Mayakoba
Great service - golf cart with drivers from lobby to hotel room to restaurants to beach to the other resorts in Mayakoba - beach was crowded with the chairs/mattresses close together - good service. food menu limited at the beach but delicious
Tiffany, 3-night trip

10/10 Exceptional

We had a fantastic time at Andaz. What a beautiful property, between all Mayakoba hotels there are plenty of amazing dining options, beaches are beautiful, staff was kind, attentive and helpful. It’s a quiet, peaceful and beautiful retreat, my family and I would definitely recommend Andaz Mayakoba.
Juana Livier, 7-night trip

10/10 Exceptional

All was great from food to service to rooms. Paco at the beach restaurant was serving us in the best way possible.
Tal, 6-night trip

10/10 Exceptional

I was there on a much-needed girls trip and I will never forget it! The staff, especially the beach staff, was amazing! The beach beds, the spicy margaritas, the very modern and clean fitness center, the spacious and upscale rooms, and the fresh and delicious seafood, was all incredible. I especially appreciated the gluten-free food options and vegan bar!
Yesenia, 3-night trip

10/10 Exceptional

Excellent stay. Nice resort. A little on the pricier side but you get what you pay for.
Steve, 3-night trip

10/10 Exceptional

The entire staff was excellent!!
Albie, 3-night trip