2/10 Poor
30 Sep 2024
I just put "terrible" as nothing else fits to the issue I am trying to resolve. I arrived gave my credit card and was given the key to the room outside. I told lady I wanted inside she said there was only outside. Went to room and the a/c was not working. I came to front desk and asked for a refund. She said she could not help with that, she offered another room inside (now there was one inside) and I told her I was going elsewhere and she could not correct or give me the refund. I just need my refund as I did not stay there. Please help me resolve this and thank you.
Verified traveller
1-night business trip
Verified Hotels.com guest review