This hotel needs a lot of help in almost every facet of the business. I don't see how they were able to get high ratings.
Front Desk - There's only one person, I believe her name is Gela, that has been helpful during my stay. The others don't know the meaning of hospitality, even if they are employees of the hospitality industry. I know, right - hospitality?
Laundry - Don't do it. They're going to charge you like $3 just to do a single shirt. There are about 3 laundry drop-off shops within a block. Use them, instead.
Doormen/Security - Always there to open the door for you or even hold an umbrella for you while you go to your Grab pick-up. Very friendly guys. A definite plus for the hotel.
Restaurant/Room Service - Haven't had a chance to try dining in at the restaurant. The room service is okay. Overpriced, though. Besides the overpriced food, there is also a room service charge that gets added on. Kind of stupid. Just like the Fee-lippines, they pile on fees on top of anything. Whatever you ordered comes in a cardboard container so I don't understand the mark-up of the food and then it comes in cardboard. If you order from Grab and you ask the hotel to bring it up to the room, there's a charge for that, too. At other hotels, I usually tip the person bringing it up and they're super happy.
Room - Decent. Small TV, looks like a 32". You can't use any smart TV features. Bathroom is a copy of Red Planet. Oh, they only give 2 towels. And 1 roll of toilet paper. LOL. Budget?