Firstly, we arrived to a dead bird and a partially eaten rat by the entrance to the grounds of the hotel. Lovely start.
Secondly, there are homeless people living about 50m from the hotel entrance. They were quiet in fairness, and kept to themselves, but clearly not the greatest area, being right next to the railway track.
Thirdly, we found the bins in our room to be filled with rubbish from the previous tenant, including smelly used nappies, and when we raised this with reception, they refused to empty them and gave us directions to the main bin to empty them ourselves.
Finally, and most importantly, there is a serious health and safety risk when putting down the sofa bed, which resulted in a nasty toe injury. I wanted to report this on departure, but there was nobody in reception at 10am. As we left, all the staff, including the receptionist, were outside smoking. We instead reported the issue via Expedia, but the manager has simply responded that no level of refund will be applicable.