2/10 Poor
21 Sep 2024
What I liked: I received a custom postcard upon arrival.
What I did not: The room/hotel was not as fully depicted in the photos. I understand it is an historic hotel, still, repairs, stucco patchwork and mold should be attended to. I attempted to check out moments after seeing the room. None of the the amenities worked and I was assured a technician was coming to fix the TV and the fridge (which was needed for medication) would be exchanged. No one ever came. In the middle of the night my asthma flared from mold/mildew. There was also an EKG-LED patch on the wall above the bed. FROM WHO?
Upon check out the next morning, the desk clerk was very rude and refused to provide a receipt or proof that I was leaving.
It says no refunds for a reason.
Paula
Paula, 7-night family trip
Verified Expedia guest review