2/10 Poor
4 Aug 2022
Hotel cancelled booking
Terrible check in as there is no reception. So you have to scan a QR code at the door and follow the prompts in order to get a code to open the door. You have to do all that paper work (passport, reserve number, etc) in the middle of the street!
We never received the email with the code so we have to call the phone number on the door to let us in.
Booking was for 7 nights. The second morning we got an email indicating that we have to vacate the room at noon because unforseen reasons. A call later they said we get the refund for the unused nights!
No help, no more explanations given, no other accomodation.suggested. Just left on our own in peak season in Miami Beach.
Diego
Diego, 7-night trip with friends
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