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The Palm at Playa

4.0 star property
Hotel with outdoor pool, near Playa del Carmen Main Beach

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Photo gallery for The Palm at Playa

Rooftop terrace
40-inch Smart TV with cable channels, TV
Down duvets, in-room safe, individually furnished, blackout curtains
40-inch Smart TV with cable channels, TV
Garden
At The Palm at Playa, experience the vibrant energy of Quinta Avenida while relaxing in style. Soak up the sun by the rooftop pool or unwind with a cocktail at the poolside bar. Guests have praised this hotel for its exceptional staff and prime location.
VIP Access

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • 24/7 front desk
  • Air conditioning
  • Free parking
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Beach towels
  • Hot tub
  • Pool bar
  • Bar/lounge
  • Room service
  • Area shuttle
  • Ferry terminal shuttle

Feel at home (6)

  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Blackout curtains
  • Lift
The current price is ฿2,449
฿3,057 total
includes taxes & fees
7 Apr - 8 Apr

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room

Down duvets, in-room safe, individually furnished, blackout curtains

Standard Double Room

Highlights

Individually furnished
Air conditioning
Smart TV
Down duvet
Blackout curtains
Ceiling fan
Hairdryer
Rainfall showerhead
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

Deluxe Room | Down duvets, in-room safe, individually furnished, blackout curtains

Deluxe Room

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Smart TV
Down duvet
Blackout curtains
  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Loft

Loft | Down duvets, in-room safe, individually furnished, blackout curtains

Loft

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Air conditioning
Smart TV
Separate bedroom
Blackout curtains
Ceiling fan
  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room | Down duvets, in-room safe, individually furnished, blackout curtains

Standard Room

Highlights

Individually furnished
Air conditioning
Smart TV
Down duvet
Blackout curtains
Ceiling fan
Hairdryer
Rainfall showerhead
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Down duvets, in-room safe, individually furnished, blackout curtains

Suite

Highlights

Individually furnished
Air conditioning
Smart TV
Day bed
Blackout curtains
Ceiling fan
Down duvet
Separate bedroom
  • 80 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

2 outdoor pools

Aloft Playa Del Carmen

  • Pool
  • Pet-friendly
  • Parking available
  • Free WiFi
9.0 out of 10, Wonderful, (424)
Aloft Playa Del Carmen
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About the area

Map
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 km
  • Central Square - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Playa del Carmen Maritime Terminal - 9 min walk - 0.8 km
  • Mamitas Beach - 11 min walk - 1.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.2 miles/19.6 km
  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Restaurants

  • ‪Tropical Playa del Carmen - ‬1 min walk
  • ‪Don Mario Steak and Pasta House - ‬1 min walk
  • ‪Mercado 174 - ‬1 min walk
  • ‪Renzo's Pizza - ‬1 min walk
  • ‪Mexican Taco - ‬1 min walk

About this property

The Palm at Playa

The Palm at Playa features a rooftop terrace and puts you only steps from Quinta Avenida. You can unwind with a drink at the bar/lounge and the Hot tub makes for a relaxing end to the day. An outdoor pool, a poolside bar and a snack bar/deli are other features. Fellow travellers love the pool and helpful staff.

All-inclusive

All-inclusive room rates at The Palm at Playa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 66 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 6:00 PM
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free secured, covered on-site self-parking
    • On-site parking is limited
DONE

Transfers

    • Ferry terminal shuttle*
DONE

Off-site

    • Area shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Local cuisine breakfast (surcharge) 7:00 AM–11:00 AM on weekdays and 7:00 AM–noon on weekends
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Beach nearby
  • Ecotours nearby
  • Golfing nearby
  • Skydiving nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Luggage storage
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Built in 2012
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Mosquito nets
  • An outdoor pool
  • Hot tub
  • Banquet hall

Accessibility

  • Lift

Room amenities

Be entertained

  • 40-inch Smart TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board

Sleep well

  • Down duvet
  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • Individually furnished

Freshen up

  • Partially open bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

Dining

Rooftop – Overlooking the ocean and pool, this rooftop bar specialises in local cuisine and only serves breakfast. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Fees & policies

Optional extras

  • Local cuisine breakfast is offered for an extra charge of approximately MXN 200 to 250 for adults and MXN 150 to 200 for children
  • Local area shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 11:00 AM to 10:00 PM

Policies

Only registered guests are allowed in the guestrooms.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen

Frequently asked questions

Does The Palm at Playa offer free cancellation for a full refund?

Yes, The Palm at Playa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Palm at Playa?

Yes, there's an outdoor pool. Guests have pool access from 11:00 AM to 10:00 PM.

Are pets allowed at The Palm at Playa?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at The Palm at Playa?

Yes, there's free self parking. Parking spaces may be limited.

What are the check-in and check-out times at The Palm at Playa?

Check-in start time: 3:00 PM; check-in end time: 6:00 PM. Check-out time is noon.

Is there an on-site casino at The Palm at Playa?

No, this hotel doesn't have a casino, but Riviera Gran Casino (4-min walk) is nearby.

What is there to do at The Palm at Playa and nearby?

Have fun with nearby activities such as skydiving and practise your swing at the nearby golf course. Additional recreation nearby includes ecotours. Enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor pool. The Palm at Playa also has a garden.

What's the area around The Palm at Playa like?

The Palm at Playa is in Downtown Playa del Carmen, a short 6-minute walk from Playa del Carmen Main Beach and 9 minutes' walk from Playa del Carmen Maritime Terminal. Travellers give top marks for the hotel's prime location.

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The Palm at Playa Reviews

Reviews

8.0

Very good

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Location! Location! Location!
I have stayed here 3 times! Love the location 6 minutes from the bus station and 2 minutes from the beach with many great restaurants close! Always my go to in playa!!
ROBERT, 3-night trip

10/10 Exceptional

Staff were amazing
Nam, 5-night trip

10/10 Exceptional

Great atay
Bruce, 3-night trip

10/10 Exceptional

Very comfortable w huge living room. Close to everything
Paul, 2-night trip

10/10 Exceptional

Second time here in 7 months.. cannot wait to go back again very soon
Daniel, 10-night trip

8/10 Very good

Great VALUE!!!
Overall great value for the dollar, a comfortable bed and lots of storage space in the room. The breakfast was VERY good.
Doug, 4-night trip

10/10 Exceptional

Great location!
Bruce, 2-night trip

8/10 Very good

Rooms are very spacious and clean. However the hotel is very noisy at night due to all the surrounding bars.
Claire, 5-night trip

8/10 Very good

my day was great place is a little outdated overall it was very convenient and safe
Nakiba, 3-night trip

10/10 Exceptional

Incredibly good value for money, very large room and ideal location
Russell, 10-night trip

10/10 Exceptional

Very nice garden and rooftop pool
Victor, 7-night trip

8/10 Very good

It was a lovely room and met my needs for two nights. Next time I’ll be asking for the loft as it would have been nice to have a beer fridge to keep things cool.
Heidi, 2-night trip

10/10 Exceptional

Excellent
Oscar, 2-night trip

8/10 Very good

Overall everything is very good except for the breakfast is not worth it very simple and take way too long to serve..
Claudia, 3-night trip

6/10 Good

Old but good deal
Ok for the price. Not as bad as all the reviews from december to january say. I was two years ago in the Hotel and we loved it. This time i was surprised how much all the facilities were used down. Especially the pool area isn t the Same anymore. Loose parts and the pool pillows look old. The rooms are very big, clean and the bed very comfy. So if u put it in Relation that one night costs only 50usd then is the Hotel absolutely fine. And the lady at the reception is very friendly and helpful.
3-night trip

4/10 Fair

Love just the location, property in poor condition
Magdalena, 3-night trip

8/10 Very good

Perfect location. Close to beach and the strip also very closer to local market for breakfast. Overall a very nice stay.
Vafa, 1-night trip

10/10 Exceptional

Nice hotel, nice staff
Ernixh, 2-night trip

10/10 Exceptional

They are really Nice people and everything was clean. Also is the best location
Oscarlin, 1-night trip

10/10 Exceptional

Rooftop was amazing
Yascara, 1-night trip

6/10 Good

Property was nice. They ran out of towels during our stay which was off putting, but all in all it was a good stay and it was in a good location close to the fun!
Carmita, 2-night trip

8/10 Very good

I did like the location
Anilu, 3-night trip

4/10 Fair

Hotel needs improvements.
We stayed for over a week. First room given was horrible and too noisy. After changing it was better. Breakfast very simple and with no variety. Last 2 days the drain in the bathroom was very stinky. Poor maintenance as the shower leaked every time we used it. For sure not coming back.
Marcos, 9-night trip

10/10 Exceptional

Nice spot
Bruce, 2-night trip

8/10 Very good

The property was nice but dirty the bathroom full of mold
Justin, 5-night trip