2/10
The Book Hotel informed us while we were in the car from the airport that they had rebooked us in a different hotel in a different neighborhood. We were told that the reason was the hotel was experiencing a water problem. All of this is fine, except they had many opportunities to tell us about this problem before we were in the car. We had prepaid for the hotel through Expedia and The Book Hotel made other arrangements with a new hotel without our consent. I called Expedia that night to complain. Expedia emailed me the next day that The Book Hotel denied my request for a refund.