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Grand Mercure Batam Centre

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Grand Mercure Batam Centre puts you a short five-minute drive from Batam Centre Ferry Terminal and Museum Batam Raja Ali Haji. You can visit the spa to indulge in hot stone massages, body scrubs or aromatherapy, and international cuisine is served at Ambrosia All Day Dining, which is open for breakfast, lunch and dinner. Other features of this luxurious hotel include an outdoor pool, a poolside bar and a fitness centre.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free Wi-Fi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Fitness centre
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Airport shuttle
  • Shopping centre shuttle
  • Ferry terminal shuttle

For families (6)

  • Free cots/infant beds
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Garden
  • Daily housekeeping
The current price is ฿2,361
฿2,857 total
includes taxes & fees
25 May - 26 May

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Room, 2 Single Beds, City View

Deluxe Room, 2 Single Beds, City View | In-room safe, individually furnished, desk, laptop workspace

Deluxe Room, 2 Single Beds, City View

  • City view
  • 30 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View | In-room safe, individually furnished, desk, laptop workspace

Deluxe Room, 1 King Bed, City View

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, City View

In-room safe, individually furnished, desk, laptop workspace

Superior Room, 2 Single Beds, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 40 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Suite, 1 Double Bed, City View

Deluxe Suite, 1 Double Bed, City View | In-room safe, individually furnished, desk, laptop workspace

Deluxe Suite, 1 Double Bed, City View

  • City view
  • 64 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Room, 1 King Bed, City View

Executive Room, 1 King Bed, City View | In-room safe, individually furnished, desk, laptop workspace

Executive Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

Superior Room, 1 King Bed, City View | In-room safe, individually furnished, desk, laptop workspace

Superior Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Map
Jalan Raja H Fisabilillah Teluk Tering, Kecamatan Batam Kota, Batam, 29461

What's nearby

  • Maha Vihara Duta Maitreya Buddhist Temple - 19 min walk - 1.6 km
  • Batam Polytechnic - 3 min drive - 2.3 km
  • Mega Mall - 4 min drive - 2.3 km
  • Batam Centre - 5 min drive - 2.6 km
  • Batam Center Shopping Area - 5 min drive - 2.6 km

Getting around

  • Batam Batu Besar (BTH-Hang Nadim) - 24 min drive
  • Changi Airport (SIN) - 15.7 miles/25.3 km
  • Singapore (XSP-Seletar) - 23.3 miles/37.4 km
  • Airport shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)

Restaurants

  • ‪Love Seafood Restaurant - ‬6 min walk
  • ‪Golden Lamian - ‬6 min walk
  • ‪Kopitiam Mentari Batam Centre - ‬8 min walk
  • ‪Morning Bike Kopitiam - ‬8 min walk
  • ‪Bandoeng Resto - ‬5 min walk

About this property

Grand Mercure Batam Centre

  • Grand Mercure Batam Centre puts you a short five-minute drive from Batam Centre Ferry Terminal and Museum Batam Raja Ali Haji. You can visit the spa to indulge in hot stone massages, body scrubs or aromatherapy, and international cuisine is served at Ambrosia All Day Dining, which is open for breakfast, lunch and dinner. Other features of this luxurious hotel include an outdoor pool, a poolside bar and a fitness centre.

At a glance

DONE

Hotel size

    • 230 rooms
    • Arranged over 16 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: anytime
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Guests driving to the property should contact this property in advance (e.g. directions)
    • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • Children aged 5 and younger eat free breakfast
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 25+ Mbps)
LOCAL_PARKING

Parking

    • Free secured, uncovered on-site self-parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
    • Ferry terminal shuttle*
DONE

Off-site

    • Shopping centre shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:00 AM–10:00 AM on weekdays and 6:00 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Private dining
  • 24-hour room service

Travelling with children

  • Children's pool
  • Children's menu
  • Children's games
  • Toys

Working away

  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Pool loungers
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Television in common areas
  • Fitness centre
  • Adjacent to a golf course
  • An outdoor pool
  • Full-service spa
  • Massage/treatment rooms
  • Lockers available
  • Banquet hall
  • Reception hall
  • Dock

Accessibility

  • Lift
  • Lift door width (centimetres): 90
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Front entrance ramp
  • Wheelchairs available on site
  • Lever door handles
  • Well-lit path to entrance
  • Smooth flooring in public areas
  • Hardwood flooring in room

Room amenities

Home comfort

  • Air conditioning
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Individually furnished

Freshen up

  • Private bathroom
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 25+ Mbps)
  • Phone
  • Desk chair

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

The on-site spa has 3 treatment rooms, including rooms for couples. Services include hot stone massages, body scrubs and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

Ambrosia All Day Dining – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Celeste Cafe & Lounge – This poolside restaurant specialises in international cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 250000 for adults and IDR 125000 for children
  • Airport shuttle service is offered for an extra charge of IDR 195000 per vehicle (one-way. Maximum occupancy 4)
  • Ferry terminal shuttle service is offered for an extra charge
  • Shopping centre shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for IDR 500000.0 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 6:00 PM

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher on-site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, mobile payments and cash.

Credit cards accepted: Visa, Mastercard, American Express, JCB International, Union Pay

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

Mercure Batam Centre Batam

Grand Mercure Batam Centre Hotel

Grand Mercure Batam Centre BATAM

Grand Mercure Batam Centre Hotel BATAM

Frequently asked questions

Is there a pool at Grand Mercure Batam Centre?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 6:00 PM.

Are pets allowed at Grand Mercure Batam Centre?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Grand Mercure Batam Centre?

Yes, there's free self parking.

Is an airport shuttle service offered by Grand Mercure Batam Centre?

Yes, an airport shuttle is available. The charge is IDR 195000 per vehicle one-way.

What are the check-in and check-out times at Grand Mercure Batam Centre?

Check-in start time: 2:00 PM; check-in end time: anytime. Check-out time is noon.

What is there to do at Grand Mercure Batam Centre and nearby?

Grand Mercure Batam Centre has a spa and an outdoor pool, as well as a fitness centre and a garden.

Are there restaurants at or near Grand Mercure Batam Centre?

Yes, Ambrosia All Day Dining offers international cuisine and poolside dining.

What's the area around Grand Mercure Batam Centre like?

Grand Mercure Batam Centre is in the heart of Batam, a short 20-minute walk from Batam Centre Ferry Terminal and 19 minutes' walk from Batam Center Shopping Area.

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Reviews

Grand Mercure Batam Centre Reviews

9.2

Wonderful

9.8

Cleanliness

8.8

Amenities

9.2

Staff & service

9.6

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was extensive with local and international options, freshly prepared and beautifully presented. (8 reviews)
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From real guest reviews summarized by AI.

Reviews

Verified

10/10 Exceptional

Modern hotel . Staff friendly . Good swimming pool . Good location . Only issue is that still has a lot of construction sites working around hotel
Yin Mei, 3-night trip
Verified

10/10 Exceptional

Staff very friendly and helpfull. Hotel very clean.
Alan, 3-night trip
Verified

10/10 Exceptional

All good. Kind staff. Great breakfast. Swimmingpool a bit shallow but apart from that very nice.
Mats, 2-night trip
Verified

8/10 Very good

Room and amenities was great. Breakfast spread was excellent. Water temperature was inconsistent.
Ronald, 1-night trip
Verified

10/10 Exceptional

Good location, beautiful rooms and great staff. We used the pool and Tapas Bar, both excellent. Staff booked us a very early taxi to the airport which arrived early and was also great.
Lisa, 1-night trip
Verified

6/10 Good

Breakfast is good. Clean. More friendly staff would be better. At least a smile from the reception would be nice w
Nur Mohammed, 1-night trip
Verified

10/10 Exceptional

Clean place with great amenities. Friendly staff
Sherman, 1-night trip
Verified

10/10 Exceptional

Clean and staff is courteous
Zy, 2-night trip
Verified

10/10 Exceptional

Very clean room
Eric, 2-night trip
Verified

10/10 Exceptional

Room was spacious and clean. Still rather new as it was opened in May 2025. Very good spread at buffet breakfast. About 10min by Grab from batam centre ferry terminal
Poey Yin, 3-night trip
Verified

10/10 Exceptional

Clean room
Kevin, 1-night trip
Verified

8/10 Very good

New property so everything was very clean and comfortable. Room is spacious and clean Not sure if we were on a smoking floor (11th) but upon opening the door for the first time, the room smelled of smoke. We had city view and at night, the noise from the roundabout could be heard. Room could be better soundproofed.
Keow Eng, 1-night trip
Verified

10/10 Exceptional

Really near the ferry terminal, farther from the rest of town (which means peace and quiet). Short ride into the popular areas and malls. Amazing amazing amazing staff, that was the best part about this hotel!
Xinyi, 3-night trip
Verified

8/10 Very good

Business trip in Batam

very comfortable hotel, staffs are friendly and helpful. However the gym close a bit early at 8pm.
Wan Ka, 4-night trip
Verified

10/10 Exceptional

Grand Mercure Batam – Comfort, Class & Convenience Our stay at Grand Mercure Batam was an absolute win. From the moment we arrived, the service felt premium yet welcoming. The rooms were spacious, modern, and super comfortable, with city views that made mornings feel extra special. The location is a big highlight — close to shopping, food spots, and just a short ride to Batam’s main attractions. Perfect whether you’re here to relax or explore. Breakfast was excellent, with a wide spread of local and international options, and the hotel facilities like the pool and gym were clean, well-maintained, and relaxing after a day out. What really stood out was the staff — friendly, attentive, and always ready to help with a smile. You genuinely feel looked after. If you’re visiting Batam and want a stay that blends luxury, comfort, and convenience, Grand Mercure Batam is a fantastic choice. We’d happily stay here again.
Asish, 4-night trip
Verified

10/10 Exceptional

Brand new hotel in Batam. Staff were helpful and friendly. Rooms were clean. Would be better if the pools were heated.
Khairunnisa, 2-night trip
Verified

10/10 Exceptional

Meeting expectations

I generally prefer to stay at international chain hotels when I travel, as they offer a consistent standard of service and quality no matter where I am—and this hotel certainly lived up to those expectations. From the moment I stepped into the lobby, I was impressed by the stunning and thoughtfully designed interior. The décor is modern, tasteful, and exudes a sense of quiet luxury. The hotel is relatively new, and everything from the furnishings to the amenities feels fresh and well-maintained. My room was cosy and comfortable, with a great bed that ensured a restful night’s sleep. I appreciated the little touches—soft linens, ambient lighting, and a well-appointed bathroom. What truly made the stay outstanding, though, was the service. The staff here are genuinely warm, polite, and attentive. From the front desk to the restaurant team, everyone made me feel welcome and well taken care of. They were always ready to assist with a smile, which added a very personal touch to my stay. Breakfast was another highlight. The spread was extensive, with both local and international options, freshly prepared and beautifully presented. There was something for everyone—from hearty hot dishes to lighter, healthy choices. Overall, this hotel ticked all the right boxes for me. Excellent service, beautiful interiors, a comfortable room, and a generous breakfast—it’s everything I look for in a stay. I wouldn’t hesitate to return.
Sophia, 2-night trip
Verified

8/10 Very good

Everything was perfect except that the swimming pool is a bit small so it look crowded. On the 1st night at around 11plus there was a power failure in our hotel room for multiple time, after waiting for abt 20 min, my husband & I wanted to go down to the lobby to check cos I tried to called the reception 2 to 3 times but no response. The lift is not working as the whole floor have no power at all not even the staff lift & the stair case door was only accessable on one side so not sure if we can exit on the lobby level or can we go back to our hotel room if we cannot exit, just when my husband have to go down the stairs the power came back. I immediately called the reception. The staff just comment that there was power unstable but the power tripped still continue. Then after a while only our room power is still down. My husband decide to go down to the reception to inform cos we are going to sleep but could not due to the power failuer incident. Finally the power was back & the hotel send their engineer to the room to verify but the power was fine by then.Both my husband & I could not went back to sleep after the incident. The buffet breakfast taste was nice & there are a wide variety of food. We really like everything of the hotel & understand it's still new, so there are still room for improvement. We will still come back to stay again. Thank you.
Priscilla, 2-night trip
Verified

8/10 Very good

New and comford
Choon Tiong, 1-night trip
Verified

10/10 Exceptional

New hotel so everything was clean. Great ambience. Very near to Batam Centre Ferry Terminal. Staff was friendly, helpful - amazing service. Hotel smells great. A good breakfast spread. I particularly love the Indomie counter. Pastries taste excellent. Will be back here again and hopefully experience the same or even better overall. Kudos to the whole team!
Nurashikin, 3-night trip
Verified

10/10 Exceptional

Great Hotel
Devi, 2-night trip
Verified

10/10 Exceptional

Nice new hotel with nice breakfast
Christian, 2-night trip
Verified

10/10 Exceptional

Great
Sham, 2-night trip
Verified

10/10 Exceptional

Very well designed, customer orientated hotel.
Boon Cheong, 1-night trip
Verified

10/10 Exceptional

Excellent
Victor, 1-night trip