2/10 แย่
5 มีนาคม 2025
Worst hotel.com experience for ever!!
I had the worst experience with Hotels.com, which recommended this global luxury suites property that turned out to be a complete scam. They completely ignored the booking conditions I agreed to with Hotels.com and instead enforced their own rules, which were vastly different. For instance, Hotels.com gave me the option to pay either now or at check-in, and I selected the latter. However, the property demanded my credit card number to charge me 7 days before check-in. After some negotiation, they finally charged my card in full 3 days before check-in and then requested a copy of my credit card, which should have been handled by Hotels.com.
When we arrived on the day of check-in, the property claimed there was no room available despite having already charged me. They also insisted that Hotels.com wouldn’t assist us and advised me to dispute the refund directly with the property. This entire experience is completely unacceptable! I strongly urge others to avoid this property and to carefully verify the conditions with Hotels.com before booking.
laurent
laurent, ทริปกับครอบครัว 2 คืน
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