Pachamaya Suites, Wellness Spa, Retreats

4.5 star property
Adults-only hotel with outdoor pool, near Plaza 28

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Pachamaya Suites, Wellness Spa, Retreats

Outdoor pool, free pool cabanas, pool umbrellas
Reception
Shared Dormitory, Mixed Dorm | Hypo-allergenic bedding, individually decorated, individually furnished
Yoga
Terrace/patio

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Non-smoking
    Non-smoking
  • Pet-friendly
    Pet-friendly
  • Pool
    Pool
  • Bar
    Bar
  • Airport transfer
    Airport transfer
  • Gym
    Gym
Main amenities
  • Housekeeping (on request)
  • Restaurants and bar/lounge
  • Outdoor pool and 8 hot tubs
  • Health club
  • Beach towels
  • Spa services
  • Massage/treatment rooms
  • Airport pick-up service
  • Area shuttle
  • Beach shuttle
  • Theme park shuttle
  • Cruise ship terminal shuttle
Feel at home
  • Garden
  • Terrace
  • Free self-parking
  • Outdoor swimming pools
  • Snack bar/deli
The price is ฿2,279
฿2,888 total
includes taxes & fees
4 Dec - 5 Dec

Room options

Available filters for rooms
Showing 6 of 6 rooms

Grand Double Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Private bathroom
Free bottled water
Eco-friendly cleaning supplies
In-room massage
  • Sleeps 6
  • 1 King Bed and 2 Single Bunk Beds

Grand Double Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Free bottled water
Eco-friendly cleaning supplies
In-room massage
Wardrobe
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

Shared Dormitory, Mixed Dorm

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Private bathroom
Free bottled water
Eco-friendly cleaning supplies
In-room massage
  • Sleeps 1
  • 1 Single Bunk Bed

Grand Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Private bathroom
Free bottled water
Eco-friendly cleaning supplies
In-room massage
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

Deluxe Studio Suite

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Private bathroom
Free bottled water
Eco-friendly cleaning supplies
In-room massage
  • Sleeps 4
  • 1 King Bed and 1 Double Futon

Deluxe Quadruple Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Free bottled water
Eco-friendly cleaning supplies
  • Sleeps 4
  • 1 Queen Bed and 1 Large Single Bunk Bed

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About the area

Map
Av Uxmal, Lote 19, Cancun, QROO, 77500

What's nearby

  • Benito Juarez Municipal Building - 5 min walk - 0.5 km
  • Puerto Cancun Marina Town Center - 18 min walk - 1.6 km
  • Plaza Las Americas - 2 min drive - 2.1 km
  • Plaza 28 - 2 min drive - 2.3 km
  • Ultramar Ferry Puerto Juárez - 4 min drive - 3.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 20 min drive
  • Airport pickup service
  • Area shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Train station pickup (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Bus station shuttle (surcharge)

Restaurants

  • ‪The Healthy Place - ‬3 min walk
  • ‪Taqueria Coapenitos - ‬4 min walk
  • ‪Temakita Cancun - ‬6 min walk
  • ‪Ty-Coz - ‬5 min walk
  • Yamamoto

About this property

Pachamaya Suites, Wellness Spa, Retreats

At Pachamaya Suites, Wellness Spa, Retreats, you'll be a short five-minute drive from Plaza Las Americas and Plaza 28. You can grab a bite to eat at the restaurant, or indulge in deep-tissue massages, body wraps or aromatherapy. Other highlights at this luxurious hotel include an outdoor pool, a bar/lounge and a health club.

Languages

English, Spanish

At a glance

Hotel size

  • 14 rooms

Arriving/Leaving

  • Check-in start time: 2:00 PM; check-in end time: 10:00 PM
  • Late check-in subject to availability
  • Minimum check-in age – 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the cruise terminal, ferry terminal, airport, train station and bus station (surcharges may apply); to arrange pick-up, contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • The front desk is open daily from 7:00 AM - 10:00 PM
  • Front desk staffed during limited hours
  • If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets stay for free (dogs and cats only)
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi in public areas

Parking

  • On-site parking only available on request
  • Free uncovered on-site self-parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport pickup on request (available 24 hours a day)*
  • Train station shuttle on request (available 24 hours a day)*
  • Cruise terminal shuttle*
  • Ferry terminal shuttle*
  • Bus station shuttle*

Off-site

  • Area shuttle within 100 kilometres*
  • Beach shuttle*
  • Shopping centre shuttle*
  • Casino shuttle*
  • Theme park shuttle*

Other information

  • Smoke-free property
  • Caters to adults only
  • No alcohol served on site

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Private picnics
  • Shared fridge
  • Snack bar/deli
  • Water dispenser

What to do

  • Golf privileges
  • Beach shuttle (surcharge)
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Evening entertainment
  • Shopping
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Wildlife viewing nearby
  • Kayaking nearby
  • Scuba-diving nearby
  • Zip-lining nearby

Working away

  • Co-working spaces

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach shuttle (surcharge)
  • Free pool cabanas
  • Beach towels
  • Bike storage
  • Golf caddy on-site
  • Golf cart on-site
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Communal living room
  • Health club
  • Adjacent to a golf course
  • An outdoor pool
  • Art gallery on-site
  • Designer shops on-site
  • Bike parking
  • Spa services
  • Golf clubhouse on-site
  • 8 hot tubs
  • Massage/treatment rooms
  • At least 80% of food locally sourced
  • Vegan dining options
  • Vegetarian dining options
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Water dispenser
  • Reusable cups only
  • Reusable tableware only
  • Outdoor furniture

Accessibility

  • Wheelchair-accessible parking
  • 5 on-site accessible parking spaces
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Accessible airport shuttle
  • Accessible bus station shuffle
  • Accessible train station shuttle
  • Step-free path to entrance

Room amenities

Home comfort

  • Air conditioning
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Individually furnished and decorated

Freshen up

  • Shower only
  • Soap and shampoo
  • Towels
  • Toilet paper

Food and drink

  • Free bottled water
  • Reusable coffee/tea filters

More

  • Housekeeping (on request)
  • Eco-friendly cleaning products provided
  • Recycling

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy.

Dining

Chamana – On-site restaurant.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 750 per vehicle. Maximum occupancy 10
  • Cruise ship terminal shuttle, ferry terminal shuttle and train station pick-up services are offered for an extra charge
  • Local area shuttle service to the beach, casino, shopping centre and theme park is offered for an extra charge

Pets

  • Service animals exempt from fees
  • Pet deposit: MXN 500 per stay

Parking

  • Guests must contact this property in advance to reserve on-site parking

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Long-term renters welcome.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.

Also known as

Pachamaya
Pachamaya Suites, Wellness Spa, Retreats Hotel
Pachamaya Suites, Wellness Spa, Retreats Cancun
Pachamaya Suites, Wellness Spa, Retreats Hotel Cancun

Frequently asked questions

Does Pachamaya Suites, Wellness Spa, Retreats offer free cancellation for a full refund?
Yes, Pachamaya Suites, Wellness Spa, Retreats does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Pachamaya Suites, Wellness Spa, Retreats?
Yes, there's an outdoor pool.
Are pets allowed at Pachamaya Suites, Wellness Spa, Retreats?
Yes, cats and dogs stay free. A deposit of MXN 500 per stay is required. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Pachamaya Suites, Wellness Spa, Retreats?
Yes, there's free self parking.
Is an airport shuttle service offered by Pachamaya Suites, Wellness Spa, Retreats?
Yes, a shuttle from the airport to the hotel is available. The charge is MXN 750 per vehicle.
What are the check-in and check-out times at Pachamaya Suites, Wellness Spa, Retreats?
Check-in start time: 2:00 PM; check-in end time: 10:00 PM. Check-out time is noon.
Is there an on-site casino at Pachamaya Suites, Wellness Spa, Retreats?
No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (3-min drive) and Dubai Palace Casino (4-min drive) are both nearby.
What is there to do at Pachamaya Suites, Wellness Spa, Retreats and nearby?
Have fun with nearby activities such as boat tours, fishing and hiking. Additional recreation on-site includes fitness classes, Pilates and yoga. Soothe your senses in one of the 8 hot tubs or make use of other amenities, which include an outdoor pool and a health club. Pachamaya Suites, Wellness Spa, Retreats also has spa services and a garden.
Are there restaurants at or near Pachamaya Suites, Wellness Spa, Retreats?
Yes, there's an on-site restaurant, Chamana.
What's the area around Pachamaya Suites, Wellness Spa, Retreats like?
Pachamaya Suites, Wellness Spa, Retreats is in Downtown Cancun, a short 18-minute walk from Puerto Cancun Marina Town Center and 5 minutes' walk from Benito Juarez Municipal Building.

Pachamaya Suites, Wellness Spa, Retreats Reviews

Reviews

9.2

Wonderful

9.2/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

4/10 Fair

My Restaurant Consesstion Experience.
I provided a Stellar Review of this Property. I failed to include the Private Restaurant Consesstion! On my first one day stay at this property, and Because I was traveling onward. I decided to just give the 'Chef' two beautiful 1/4 lb Pork Chops and 3/4 lbs of Premium Virginia Ham ($$). Yesterday the last day of my stay. I provided 'Them' a Special Bread item to be included in a Lunch order I thought that I made with the 'Cook'. He then informed me at 1:40 pm that the 'Concession' was closing in 20 minutes! He was obviously 'Pissed Off At Me'!! Supposedly a 8am- 4pm operation? After about 30+ minutes, I went to the kitchen only to see my bread sitting on the outside counter. I asked the 'Chef' why It was just abandoned there. Only to be looked at like I had "Two Heads". I inquired that perhaps I could have some food prepared at that time? Only to be Rebuffed. As they claimed 'they' were Closed For Business! At 2:05pm.? I was traveling the next morning, so I asked 'Them' to Pls perpare a bearkfast sandwich with the bread I provided. Only to be told that 'They' didn't have any Ham to make it with. Only Eggs. I then provided them with a 240oz package of Virginia Ham. I mentioned to 'Them' that I was leaving for the airport at 10:00am and I needed it by then. Now I had Three heads!! I knew right then I was Getting Nothing before my departure to the airport. Believe me I got Nothing. I just said "Enjoy some more Free Ham" and I left this morning 'Disappointed and Disgusted. FM!
Christopher, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Chris, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Pachamaya Palace
This property is by far the best place to stay in downtown Cancun. I can't say enough 'Great things' about this "Wonderful Place". It's been "Truly a Gift" for me.
Chris, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lamanda, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Kajal, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Pachamaya Wellness Spa
When I booked Pachamaya at the last moment due to flight cancellations I was merely looking for a place to stay, but what I got was surprizing and unexpected in a very good way. They are a holistic wellness center and deserve the stars they have. The lady at the reception, Lucero was friendly and courteous. Tho I was unable to attend their wellness activities, I did take advantage of their spa services and it provided the much needed theraputic relaxation. The room was not sound proof but I had restful sleep both nights I stayed with them. Several great food options around the place. Safe neighborhood for pedestrians.
Kajal, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

It's a Great Place. With wellness clearly from the moment you enter. Special Place.
Christopher, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very clean, in good repair, great location, walkable, classy restaurants, but also cheap eats easily accessible. I would not trust the hotel/hostel staff to coordinate any type of airport transport as they are not organized.
Natanael, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Matthew, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Loved the ambience and staff.
ifueko, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Sergio, 1-night trip
Verified Hotels.com guest review

8/10 Very good

N/a
Jose, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Romel, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Very quite and not crowded
Samuel Daniel, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Romel, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lucera at the front desk is awesome!
Gregory, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Romel, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing refuge in the city!
Don't hesitate - book Pachamaya if you can. I was lucky to stay here before they were fully open, and the owners have an amazing vision for this spot. You can tell how much they care, and their staff care just as much. It's peaceful, relaxing, and well-appointed, with thoughtful extra touches. Lots of great common space, and I had a hard time leaving the pool / hot tub area. Convenient location in the historic original neighbourhood. If I'm ever back to Cancun, I'll be back to Pachamaya.
Geoff, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Pachamaya was a stunning property! I felt honored to be one of the first to stay here. My fiancé and I came for a short 3 day stay over New Year’s weekend. The owners and staff were all very welcoming, friendly and helpful. They gave great recommendations on where to go, eat, transportation to the beach and events in the hotel. The pool was beautiful and clean and the restaurant’s food was very delicious, eating at the restaurant is a MUST. Very clean room with thoughtfully planned out amenities, the air conditioning worked very well, there was great water pressure, hot water, complimentary water and shampoo, conditioner and soap in the bathrooms. The owners made us feel at home, they are still adding to the property and it’s very exciting. We didn’t want to leave and we can’t wait to come back! Thank you Paula, Fernanda and Fernando!
Keila, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Valérie, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mi familia y yo quedamos encantados con el trato de todo el personal, desde que llegas hasta que te vas te tratan de lo mejor, les recomiendo el lugar ampliamente, seguro, bonito, muy buenos desayunos, alberca siempre limpia, excelente todo !!!
FRANCISCO ANTONIO SIBAJA, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Luis Raúl, 3-night trip
Verified Expedia guest review

10/10 Exceptional

La atención fue excelente
Sergio Enrique, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Excelente recomendado económico ideal para vacacionar
JUAN CARLO, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Excelente hotel, te hacen sentir como en casa, todo muy limpio, detalles muy lindos en todo el hotel y el personal súper amables
Yessica, 2-night romance trip
Verified Expedia guest review