While the accommodations themselves were quite nice, clean room, nice views, etc. The hotel staff was not very accommodating, especially one hotel front desk clerk. This hotel is located about 20km south of Rome, just outside a beautiful town called Frascati (highly recommend visiting this quaint little hillside town), about 2.5km away. We booked this hotel since it advertised a free hotel shuttle and had read about the shuttle in other hotel reviews. Upon arrival and inquiring about the shuttle I was first told that it had to be reserved the day prior (no problem), but that it was broken. As I asked further about it, I was then told by the desk clerk she'd have to check with the driver, and found out it wasn't broken, they just didn't want to go to the hassle. Nice start to our first night in Italy!!! For the 4 days we stayed there, we walked into town and caught the train, but on check out day, we needed the shuttle due to having all our luggage. We needed to leave at 8:00am, they told us it was only free starting at 8:30am and would be 8 euros for a ride to the Frascati train station. Eventually they relented and didn't charge us for the shuttle and we caught our train but it took a lot of arm twisting, and the driver was visibly put out by having to do this 10 minute round trip driving task. That really left a bad taste in our mouth of an otherwise nice hotel. Service is everything!!