We arrived 12:30pm. Front desk said it may take minutes to get ready. I asked how long, she said we don’t know. So we have to wait in the very hot and humid situation until 5 minutes to 3pm . I got very upset then she said wait 5 minutes your room be ready. The hotel was only half full! She had us wait until exactly 3pm to get us in! And they also charged $170 for us two, one way boat transport to airport, this is without letting us know! While other hotels are free or charge $20 per person! Also $40 round trip if you want to visit their sister hotel. I want to call a local tour company, she said you need to pay. Ok, how much? She said I don’t know. I said if you are going to charge me, you need to tell me how much per minute. Then later the manager came and called the tour company for me without charging. And the buffet breakfast has many foods, but hundreds of flies flying around the food. I have never seen any restaurant has so many flies, even in Cambodia countryside. The hotel is running down, avoid it if you can.