2/10 Poor
10 Dec 2024
AVOID AT ALL COSTS!!!
Awful hotel AVOID AT ALL COSTS!!! When booking they state to email or call beforehand to arrange late check in if after 8pm, I emailed as soon as booked for a reply to say to email again on the day of arrival, I did this, as well as WhatsApping and calling, they ignored and then refused to check us in! They then put us down as a ‘no show’ cancelling the rest of our stay and refusing to refund any money back!!! This left us on the street in the middle of a foreign country the first night and then had to try and find someone to stay the rest of of our holiday and pay again despite not getting any money back for our booked stay with this hotel! On top of this, the staff were so rude, laughing in our faces when we were left stranded!!! Wouldn’t wish what happened to us on our worst enemy!!!
Ethan
Ethan, 5-night trip with friends
Verified Hotels.com guest review