I am thoroughly disappointed in this hotel and the staff member that checked us in. First, we were not offered water upon check-in (bottle or other means). We had a long day with many mishaps and we were thirsty. In addition, I reserved a larger room with a double bed for my husband and I to share. When we arrived at our room, it was so small, that to pass in front of the bed you would hit the television hanging on the wall with your shoulder. One would have to slither sideways to get by. There was no chair to sit in, no refrigerator, no complimentary water, we only had 4 hangers, virtually no space in the bathroom for toiletries @ counter level (it was a single sink, the larger room had the double sink in the picture) and finally it was two twin beds! I immediately called downstairs and spoke to the gentleman who checked us in and was told there was nothing else to offer. There sister hotel across the way at $50 cheaper had room. My husband and I have stayed in 47, 4 and 5 star hotels in the last 18 months and most of them in Europe. We know the difference between 4 and 5 star accomodations. Being a 4 star hotel, I had certain common expectations, number one not paying for a lager room and being stuck with a twin bed room the size of my bathroom in the US. Disappointed seems to be too mild of a word to use for our first experience in Seville.